Bob's Discount Furniture

5845 Leesburg Pike
Falls Church, VA 22041 571-451-1200
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Bob's Discount Furniture — 48 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Bob's Discount Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Repair services available for case pieces and/or upholstered furniture
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
14 days
Restocking fee what is this?
$0
Return time period for in-stock items (in original condition) what is this?
14 days
Restocking fee what is this?
$0

Consumer Comments for Bob's Discount Furniture

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Consumer from Reston, VA
Nov 29, 2021
I believe they attempted to commit Grand Larceny Fraud. They put thru our order 12 times for a total Debit to our Credit card of $130,000. Thank God our limit did not allow 10 of the debits to take. We went back to speak with the Store Management and told them to cancel the order. We are still waiting 4 weeks after the transaction for them to credit our Credit Card. All it takes is for their merchant banker to reverse the charges. It is that simple. In the meanwhile we cannot use our charge card as we are up against the limit. We have been back to the store over 6 times to get this. rectified. They don't seem to want to comply. It all smells like Grand Theft Larceny to us. Three (3) weeks and nothing has been done by Bob's Furniture to rectify the situation.
Consumer from Falls Church, VA
Mar 07, 2021
replaced at cost a sofa we purchased four years ago that developed fabric issues - replacement was straight forward and easy - will shop here again.
Consumer from Oakton, VA
Jan 15, 2021
This rating reflects the Fairfax, VA store (Not listed above). The merchandise quality and price are excellent. However, the people who delivered the furniture really rushed us to look at it and finally the guy told us that they were just leaving because of my husband's attitude. It was also supposed to be delivered in October but didn't get delivered till Dec. (and they never bothered to call and let us know!)

...and 11 more consumer comments for Bob's Discount Furniture