Joyce Koons Honda Buick GMC

Name: Joyce Koons Honda Buick GMC
Address: 10640 Automotive Dr, Manassas, VA, 20109, US
Telephone: 703-368-9100
Price range: $$$
Rating: 3.5

10640 Automotive Dr
Manassas, VA 20109 703-368-9100

Checkbook's Top Rating
Quality	NO
Price	NO

81 ratings
81% gave a "superior" overall rating
- Prices 10% higher than average
Compare 491 nearby auto repair shops
"Bought car at Joyce Koons in 2018. First few years. pleased with service work. In 2025, took the car..."
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Prices for Joyce Koons Honda Buick GMC

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Joyce Koons Honda Buick GMC — 81 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

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Complaints for Joyce Koons Honda Buick GMC

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Current BBB report

Makes serviced:

Acura
Audi
BMW
Buick
Cadillac

Chevrolet
Chrysler
Dodge/Ram
Fiat
Ford

Genesis
GMC
Honda
Hyundai
Infiniti

Jaguar
Jeep
Kia
Land Rover
Lexus

Lincoln
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Mercedes-Benz
Mini
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Nissan
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Saab
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Volkswagen
Volvo

Makes serviced under manufacturers' new-car warranties:

Buick
Cadillac
Chevrolet
GMC
Honda

Consumer Comments for Joyce Koons Honda Buick GMC

Consumer from CHANTILLY, VA
Aug 22, 2026

Bought car at Joyce Koons in 2018. First few years. pleased with service work. In 2025, took the car in for service, got back a 7-page list (2 pages Multipoint Inspection, 5 pages services, pending and deferred recommendations). Seven “pending” items were listed as "fail", 5 "caution". Car mileage 56,994, Recommendation estimate $3,000+. Dealership also no longer took personal checks and placed surcharge on credit card use. I started using another dealership. Positive note - in 2026 had car issue after heavy rainstorm. I phoned Honda dealerships, including Koons. The Koon’s rep’s advice fixed the issue, leading me to use Koons in 2026. Again, I got a multipoint inspection list, plus recommendations. The list had a tire rotation cost, which should have been free (bought tires at Koons), and listed, with cost, items recently done at a different Honda dealership, raising a question whether a visual inspection was done. Bottom line, I would still consider using Joyce Koons, but only after careful review of recommendations.

Consumer from FALLS CHURCH, VA
Jun 30, 2024

They told me I needed thousands of dollars of work. A second opinion and time proved they were either wrong or just trying to rip me off.

Consumer from Gainesville, VA
Jan 11, 2022

This was for routine maintenance only. We have been a Joyce Koons customer for 15 years and have purchased 4 Hondas from the dealership. The primary reason we are customers is because of the superb reputation of their service department.

...and 8 more consumer comments for Joyce Koons Honda Buick GMC

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