Nicely Done Kitchens

8934 Burke Lake Rd
Springfield, VA 22151703-764-3748

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Consumer Comments for Nicely Done Kitchens

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Consumer from CENTREVILLE, VA
Oct 25, 2016
Recommended
Consumer from SPRINGFIELD, VA
Oct 02, 2015
Not Recommended
I contracted with Nicely Done to totally renovate my master bath. Although most of the staff is very pleasant, this was the most horrible contractor experience I have ever had. Workers failed to show up or showed up unannounced, the project manager failed keep me informed of the scheduling of work, many days I waited for workers who didn't show, one subcontractor threw two temper tantrums and quit because (1) he had failed to install a niche in the shower wall despite clear plans showing the niche, and (2) my dissatisfaction with the layout of the patterned tiles (it looked like a bunch of trapdoors on the wall). Despite being told that workers would be at the house from 8 a.m. to approx 4 p.m., many days only 3 hours of work were done (if at all). The project manager thought workers were on the job when they were not; he frequently did not know the status of the project. After having selected most of the products with the designer, the project took over two months to schedule and two months to complete. This was a very(!) small bathroom.
Consumer from VIENNA, VA
Aug 19, 2015
Not Recommended
Work completed over 1 month late. Cabinet that contractor sold and admitted after installation had faults, was fixed after an unpleasant and minimally responsive process. The company gave us a rebate at the end for the cabinet but not for the labor involved. The new shower was waterproofed only up to 6 feet high, and a tile border was put in that jutted out from the surrounding back tiles by a quarter inch.

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