LensCrafters

6575 Frontier Dr #O
Springfield, VA 22150 703-971-8200
Checkbook's Top Rating
Quality NO
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Prices for LensCrafters

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Consumer Ratings for LensCrafters — 92 Ratings

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Percent of customers who rated service "superior" for: | = average for all opticians & optometrists
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Consumer Comments for LensCrafters

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Consumer from SPRINGFIELD, VA
Apr 24, 2024
On progressive lens, they have problems properly centering eye with the distance vision portion of the glasses. Second year in a row that it was not done correctly.
Consumer from ALEXANDRIA, VA
Apr 02, 2024
I've been getting glasses here for over 15 years. The staff has always been very pleasant and efficient. They have a good selection of frames that is updated regularly. They have been great about dealing with any issues. Once when a new employee tried to adjust/bend my frame earpiece and messed it up a bit, they quickly gave me a new frame without any hassle.
Consumer from Alexandria, VA
May 11, 2023
I as going to be in the Caribbean for five months so needed new prescription sunglasses. First, the glasses arrived later than promised; then had a colored mirrored tint on the glasses I did not order. They said they would get new glasses for me, but I only had a week before I departed. The showed no effort to expedite the order. They did not get expedited shipping (We can't do that). They didn't even attempt to track my replacement glasses (We really don't know when they'll arrive). Obviously, they did nothing extra to get the correct glasses to me in time, and, in fact, they never arrived (If they were ever ordered at all?) before I left. I went to Walmart and got polarized lenses to put over my regular glasses. Don't go there, you'll be disappointed too.

...and 11 more consumer comments for LensCrafters