Wells Fargo Home Mortgage

800-443-3429

Ratings

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Consumer Ratings for Wells Fargo Home Mortgage — 5 Ratings

Percent of customers who rated service "superior" for:
Giving helpful advice
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Doing work properly
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Overall quality
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Consumer Comments for Wells Fargo Home Mortgage

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Consumer from Haymarket, VA
Feb 26, 2019
Not Recommended
Consumer from Mc Lean, VA
Feb 09, 2019
Not Recommended
The worst lender I ever dealt with. I was asked to provide each document anywhere from 2 to 4 times. Phone calls were never returned. Loan requirements were changed multiple times, usually with no-notice (and my credit score in the mid 800's). To their credit, a regional manager did contact me later and told me that their customer service was going to be re-assessed at a national level.
Consumer from ANNANDALE, VA
Apr 11, 2018
Recommended
Easy to work with, their portal explains everything. Received prompt response to questions.

...and 2 more consumer comments for Wells Fargo Home Mortgage