Dell
800-624-9896
| Checkbook's Top Rating | |
|---|---|
| Quality | NO |
| Price | NO** |
- 150 ratings
- 43% gave a "superior" overall rating
- Compare 48 nearby computer repair shops
- "I purchased a DELL laptap from Costco in 2017. Less than 6 months later, I spilled liquid onto the keyboard...."
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Prices for Dell
Checkbook's price comparison score
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Company's charge for an estimate if work is not done
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Consumer Ratings for Dell — 150 Ratings
Percent of customers who rated service "superior" for:
= average for all computer repair shops
Doing work properly
Starting and completing work promptly
Letting you know cost early
Advice on service options and costs
Overall quality
Overall quality: percent who rated shop "adequate" or "superior"
Types of equipment shop repairs:
- PC laptops
- Monitors
- PC desktops
- Printers
- Scanners
- Tablets
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Consumer Comments for Dell
Sep 18, 2018
I contacted Costco first. But I hadn't bought their extended warranty (just $100 to include any and all accidents) so I was referred to DELL.
DELL processed the laptop fix effectively: my laptop was returned to me fully functioning. It cost me quite a bit however. And the process of dealing with DELL wasn't simple. A number of painfully long conversations over phone where communication was confused though very professional and polite (language barrier? poor sound quality from US to India?)
Bottom line, I'm very happy DELL restored my laptop fully functioning. But would purchase the all-inclusive insurance from Costco next time to avoid the DELL cost. And hopefully avoid the confusing DELL helpdesk.
Apr 16, 2017