Definitive Audio

6206 Roosevelt Way NE
Seattle, WA 98115206-524-6633

Ratings

? out of 3 recommended

Consumer Comments for Definitive Audio

Consumer from Seattle, WA
Nov 23, 2014

Consumer from SEATTLE, WA
Nov 04, 2013

Definitive is great if you want to spend $50k or more, pay hourly for multiple people to work on your project, and pay full retail for all of your equipment. Otherwise, go somewhere else. They convinced me to spend almost $40k for a project that started out slightly above $10k, and now that I'm a customer, it turns out that I'm "pretty small" for them, so I don't get very fast response when I have questions or my system stops working properly. Plus, EVERY service call is billable hours. Even if there's a warranty, that's just for equipment; they don't ever send a technician as a courtesy without charging. They must be very profitable, but I am searching for a more customer-friendly organization to manage my system in the future.

Consumer from EDMONDS, WA
Sep 14, 2011

After several installation issues and delays the pricey 'one-remote' system that Definitive recommended and installed does not work as promised. If you hire Definitive make sure your contract includes a written commitment from them to resolve system problems completely and in a timely manner without having to pay extra for service calls. We're back to using multiple remote controls, the TV often doesn't 'recognize' the DVD player, the system locks up when we attempt to download an on-demand movie, and the music in our library occasionally vanishes from the system.

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