Welcome to Consumers’ Notebook, a new section that features news-you-can-use and other timely information to help you become a more informed consumer. Check back often to read the latest pieces in our Notebook.
Is the Government Really Mailing Out Visa Debit Cards Loaded with Stimulus Money?
Nearly 4 million people are being sent their Economic Impact Payment by prepaid debit card, instead of a check, in a plain envelope. Many recipients are throwing theirs away (assuming It's junk mail) or destroying them (afraid it's a scam).
Latest Results from the American Customer Satisfaction Index Survey of Cell Phone Customers
Every wireless company claims to be the best, but consumer surveys tell a different story—some carriers are clearly doing a better job of delivering network quality, customer service, and value.
My Gym Is Closed and Still Billing Me. Can It Do That?
What happens when your gym is forced to close because of a pandemic? Should you get a refund for the time you were locked out? And what can you do if the company wants to keep your money and credit your membership account, instead of processing a refund?...
Looking to Save Money? Audit Your Digital Subscriptions
Subscription-based digital services are the ultimate in convenience, but their fees can add up to hundreds of dollars in wasted money if you don't cancel unused or unwanted ones.
Amid a Troubled Economy, Credit Cards Cut Credit Limits and Cancel Cards
As the unemployment rate continues to climb due to the coronavirus outbreak, the banks that issue credit cards are taking defensive action by closing accounts and reducing credit limits.
Scammers Cash-In on COVID-19: How to Protect Yourself
The coronavirus pandemic is a dream come true for con artists across the globe: Millions of people are afraid of getting sick and struggling to make ends meet, just as trillions of dollars in stimulus funds make their way into the economy.
Strategies for Stocking Your Fridge and Pantry During the Pandemic
There’s a growing list of grocery-buying options that don’t involve you braving a mainstream grocery store or banging your head against the booked-up delivery service dilemma.
Now You Can Check Your Credit Files Once a Week for FREE
During the coronavirus crisis, the three major credit-reporting agencies are making it easy for you to track what’s happening to your credit history in real time.
Update: Advice from a Patient Advocate for Families with Vulnerable Loved Ones
During the coronavirus pandemic, patient advocates can offer vital assistance to the families of those who are hospitalized or locked down in senior communities.
How to Create and Easily Store Secure Passwords
Password management software helps you create strong and unique passwords for all your online accounts.
Stimulus Payment Glitches: Why Millions of Taxpayers Will Get Their Payments Late
Millions of Americans who filed their tax returns via tax preparation services haven’t received their stimulus payments yet.
Your Car Needs Some TLC During the Coronavirus Outbreak
Driving patterns have changed dramatically because of the coronavirus outbreak. While you’re staying safe at home, your car sits for long stretches of time, and that can cause some mechanical problems.
Air Passenger Rights During Coronavirus Crisis
An airline must give you a refund if it cancels your flight. Many carriers finally are granting more flexibility for flyers who wish to change their travel plans due to the coronavirus crisis.
Where’s My Coronavirus Stimulus Payment? Here’s How to Check
You’ve looked in your checking account and your government stimulus payment hasn’t arrived yet. Don’t panic. Here’s when you can expect to receive it.
Is Your Auto Insurer Offering Help During the Coronavirus Outbreak?
Most of the largest U.S. insurance companies have announced plans to give their auto policyholders some form of relief. Some insurers are offering a lot more help than others.