Welcome to Consumers’ Notebook, where we feature news-you-can-use and other timely information to help you become a more informed consumer. Check back often to read the latest pieces in our Notebook.
New Proposed Rule Would Require Airlines to Disclose the ‘True Cost’ of Tickets, Including Fees
The U.S. Department of Transportation is considering a rule that would make it easier for consumers to see the true cost of flying—airfare, plus any fees—when booking trips. The rule would help provide customers with the information they need to choose the best deals.
The Student Loan Debt Relief Program Launches in Early October. Here’s What We Know.
Here are answers to your questions about the new federal student loan debt relief program, due to launch in early October.
Consumer Advocates Want the Department of Transportation to Fix Our Broken Airline System
Airline passengers too often have their flights canceled at the last minute, or delayed for hours. Consumer advocates say U.S. airlines are failing their customers by putting profits ahead of realistic schedules. The U.S. Department of Transportation could and should do far more to protect passengers.
Fraud Alert: Scammers Use Hacked Facebook Accounts to Put a New Twist on an Old Scam
Con artists are using social media to breathe new life into an old government grant scam. Many victims report losing thousands of dollars.
Scam Victims Have Until Aug. 31 to Claim Western Union Refunds; FTC Accuses Walmart of Similarly Enabling Crooks
Western Union has agreed to return money to consumers who were tricked into wiring money to criminals from 2004 through 2017. To get your share of the money, you must file a claim by August 31. The FTC is now suing Walmart for similar alleged lack of oversight.
New Climate Law Provides Big Tax Credits for Electric Vehicle Purchases, but Few Models Qualify Right Now
The new Inflation Reduction Act provides billions of dollars in tax incentives for clean-car buyers. But the law includes restrictions that could make it difficult or impossible for you to take advantage of the tax break anytime soon.
Supermarkets’ Digital Offers Leave Tech-Challenged Seniors Without Valuable Discounts
At a time when consumers are especially focused on saving money at the supermarket, some shoppers—those who are tech-challenged or digitally disconnected—are unable to access “digital only” sale prices advertised in weekly store circulars.
FTC Proposes New Advertising Guidelines Against Misleading Endorsements
To avoid misleading consumers, endorsements should be genuine and honest, and any relationships (such as compensation) between the advertiser and the endorser should be disclosed. In May, the FTC proposed several revisions to its guides that would clarify and strengthen rules for traditional media, plus apply guidelines to cover influencer endorsements.
Good News for Consumers: Credit Bureaus Agree to Change How They Report Medical Debt
Tens of millions of Americans have seen their creditworthiness plummet in recent years due to unpaid medical bills. Recently, the three major credit bureaus agreed to significantly change how they treat this debt.
Robocalls on the Rise: How You Can Fight Back
For years, we’ve been promised that new technology would solve the robocall problem. But phones keep ringing.
Survey: Few Funeral Homes Post Prices Online, Consumer Advocates Urge FTC to Require It
Two consumer groups visited 1,046 funeral home websites in 35 state capitals and found only 18 percent posted their general price list online.
Ford to No Longer Allow Customers to Buy Electric Vehicles at the End of Their Leases
Lease an all-electric vehicle from Ford and you no longer have the option to buy that car or truck when your agreement ends. As of June 15, Ford eliminated the purchase option for new leases on the F-150 Lightning, E-Transit Van, and Mustang Mach-E.
Buying Your Leased Car Could Be a Smart Move (Right Now)
At the end of their lease, many people turn in that old vehicle and lease another one. They like driving something new––and it doesn’t make economic sense to buy that old ride. A shortage of new and used cars has changed that economic equation, at least for now.
Road Hazard: Major Auto Repair Chains Offer ‘No Interest’ Financing That’s Often Very Costly
Many auto repair shops work with third party lenders to offer on-the-spot “free financing.” Unfortunately, these offers can turn out to be costly loans, with interest rates sometimes as high as nearly 200 percent.
Discover Offers Free and Simple Way to Opt-Out of Popular People-Search Websites
Discover recently launched its free “Online Privacy Protection” program, which it says will make it easy for its customers to remove their personal information from 10 popular data-collecting websites. My test drive found that the program works well, but its reach is pretty limited.
Saving on Gas: Which Rewards Credit Cards Offer the Best Deals at the Pump?
Gas prices in the U.S. are soaring to record levels. One way to reduce pain at the pump is to use a rewards credit card. While you might think the best choice of plastic when filling up are those partnered with big oil companies, general-purpose rewards cards tend to offer better deals.
Zelle Scams Spike; Banks Often Refuse to Help
Use a payment platform provided by your bank or credit union, and you probably assume your financial institution will be there to help if there’s a problem. Don’t count on it. Customers tricked into sending money to scammers via Zelle are learning that lesson the hard way.
Drivers Beware: Most States Still Allow Predatory Towing Schemes
“Predatory towing,” where towing companies pay kickbacks to private businesses or law enforcement, is banned in only 17 states, and continues to create needless problems for drivers, according to a new report from the consumer advocates at the U.S. PIRG Education Fund.
Student Loan Payment Pause Will End Soon, Here’s How to Prepare
Unless another extension gets issued, payments will resume in September for the 37 million borrowers who have benefited from the program.
Is It Time to Buy an Electric Vehicle?
Electric vehicle sales are still a tiny part of the U.S. auto market. But surging gas prices are driving up demand and automakers are racing to get new plug-in hybrids and all-electric models to market.