ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 558 Ratings

Register here and see full info on ADT Security Services, FREE.
Percent of customers who rated service "superior" for: | = average for all home security companies
Doing work properly what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    
Advice on service options and costs what is this?
?
?%    
Overall quality what is this?
?
?%    
Overall quality: percent who rated company "adequate" or "superior" what is this?
?
?%    

Complaints for ADT Security Services

Number of complaints with local government consumer agencies and (complaint rate) what is this?
?
Number of complaints with BBB and (complaint rate) what is this?
?

Areas Served by ADT Security Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for ADT Security Services

Register here and see full info on ADT Security Services, FREE.
Consumer from ALEXANDRIA, VA
Apr 14, 2026
The ADT technician was on time, very pleasant, very efficient and offered good advice.
Consumer from HERNDON, VA
Apr 12, 2026
We have about one loss of connectivity every two months. ADT blames our landline connection with Verizon. Yet we don’t lose our landline connectivity. They do walk me through the process to reconnect, but it involves several steps, including cutting off the power to the ADT system. And sometimes that doesn’t work and a tech has to come to our house. They are polite and helpful and do fix the issue, but then it happens again. As to prices, they go up yearly, but calling and saying you will change providers generally results in a small decrease.
Consumer from BOWIE, MD
Apr 12, 2026
My alarm system has not performed properly months. Connecting with a repair tech has been a real challenge.

...and 163 more consumer comments for ADT Security Services