ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 556 Ratings

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Complaints for ADT Security Services

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Consumer Comments for ADT Security Services

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Consumer from CHEVY CHASE, MD
Aug 11, 2025
Company refused to inspect existing ADT hardware. Technician refused to quote prices for a new system unless we signed a contract first. Final straw was a no-show by yet another technician. Would not recommend.
Consumer from WASHINGTON, DC
May 14, 2025
My alarm system was through Brinks, and ADT bought out Brinks. I have not had issues with my alarm system, and ADT customer service is great. It is expensive though.
Consumer from ARLINGTON, VA
Mar 08, 2025
Pros: ADT has a better-than-average web site to manage billing and related customer services. Can't rate alarm performance because there hasn't been the opportunity over the past year. Cons: Difficult to terminate services (even after 20+ years of enrollment) which must be done personally via phone, and then only after 20 minutes of hold time, only to be passed to no fewer than four agents until one agreed to terminate service. ADT charges to repair/replace failed components under all circumstances, and under no circumstance will it disconnect equipment upon termination.

...and 163 more consumer comments for ADT Security Services