ADT Security Services

866-746-7238
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 692 Ratings

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Complaints for ADT Security Services

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Areas Served by ADT Security Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for ADT Security Services

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Consumer from ROCKVILLE, MD
Jun 17, 2026
Do I really need to say more than ADT sold me a security system unsuited to my home and then had the audacity to charge me more money for the adjustments to make it suitable. I was so incredulous that I forced the customer service rep (who was not responsible, but is an ADT accomplice) to confirm the validity of that assertion. "Yes, we messed up and you're going to pay for it." I've had appointments canceled without notification. Sure, I've got plenty more vacation time to lose waiting around for a technician. My experience is that their techs opt for expediency over thoughtful troubleshooting. Fortunately, an exceptional tech eventually came to validate the problem with the installation and install the correction, for $200 more, leading the final, suitable installation to cost $1,000 more than originally quoted. The day of the original installation the system false alarmed in the middle of the night due to tech carelessness. I was told that a visit to replace a battery would cost $160, despite being under some sort of maintenance plan. If only I could get $160 each time I drive to work. I was misinformed about the capability of the system. I imagine that I must appear to be a fool for promoting such egregiously irresponsible consumerism, but it's a truth I have to accept. I respond thoughtfully to every post-job survey, including contact information, but it's become very clear that ADT could not care less about its residential customers. It's impossible to get someone accountable on the phone, or to speak to the engineers who actually understand the technology.
Consumer from DAMASCUS, MD
May 18, 2026
Give good and rapid service responses and have interactive device access including remote control.
Consumer from ALEXANDRIA, VA
Apr 14, 2026
The ADT technician was on time, very pleasant, very efficient and offered good advice.

...and 165 more consumer comments for ADT Security Services