ADT Security Services

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for ADT Security Services — 370 Ratings

Percent of customers who rated service "superior" for: | = average for all home security companies
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Doing work properly what is this?
Starting and completing work promptly what is this?
Letting you know cost early what is this?
Advice on service options and costs what is this?
Overall quality what is this?
Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for ADT Security Services

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Number of complaints with local government consumer agencies and (complaint rate) what is this?
Number of complaints with BBB and (complaint rate) what is this?

Areas Served by ADT Security Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for ADT Security Services

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Consumer from Alexandria, VA
Jul 14, 2019
Have used them for many years. Only complaint is the monitoring cost keeps rising.
Consumer from Washington, DC
Jun 30, 2019
Prices keep going up for no apparent reason...
Consumer from Bethesda, MD
Jun 26, 2019
I've been using ADT for the past almost 20 years. I find them highly responsive to all the calls I make for service requests and for technical assistance. You do need to be very clear with the sales people about what you are getting and how much everything will cost. They will sell you whatever they can so make sure you really need what they are selling you. Also, the sales people promise to follow up to see how the installation is going/went and never do. They send people to your house who make mistakes or don't know your system (this happened with the new Command system). However, they will make things right. And, when they make recommendations they know what they are talking about. One of the local highly rated companies on Checkbook did not recommend that I change my old CO detector and smoke/fire detectors. That is horrible. They need to be changed every 7 - 10 years because the sensors wear out. ADT has been around for decades for a reason. I trust that if there is a break-in they will be there to handle the emergency as opposed to companies that may be gone tomorrow. ADT gets a bad rap and it's unclear to me why.

...and 85 more consumer comments for ADT Security Services

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