ADT Security Services

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for ADT Security Services — 335 Ratings

Percent of customers who rated service "superior" for: | = average for all home security companies
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Doing work properly what is this?
Starting and completing work promptly what is this?
Letting you know cost early what is this?
Advice on service options and costs what is this?
Overall quality what is this?
Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for ADT Security Services

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Number of complaints with local government consumer agencies and (complaint rate) what is this?
Number of complaints with BBB and (complaint rate) what is this?

Areas Served by ADT Security Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for ADT Security Services

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Consumer from District Heights, MD
Mar 25, 2019
not very proactive
Consumer from Germantown, MD
Jan 15, 2019
Very poor company when it comes to be clear and transparent about pricing and installation issues. I would strongly recommend against them. We had a very poor experience with one of their agents, Protect America.
Consumer from Bethesda, MD
Jan 02, 2019
We used ADT for many years. Response to alarms was good; whenever we set it off accidentally, ADT would call promptly to confirm everything was OK. We contacted ADT twice about upgrading our system, and the salespeople they sent were woefully unprepared (one of them engaged in an online chat with an ADT partner from our kitchen table when he was unable to answer even the most basic questions). We stuck with ADT until we discovered (thanks to Checkbook) that there are other companies that provide similar service for far less cost. That's where it got interesting: When we informed ADT we were canceling, ADT offered to lower our rate by 73 percent (that is not a typo) for the same service without a contract. Of course, ADT was not willing to make that rate retroactive; they were happy to take our payments at the higher rate for all those years. So if you are determined to use ADT, at the very least negotiate a better price.

...and 82 more consumer comments for ADT Security Services

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