ADT Security Services

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for ADT Security Services — 297 Ratings

Percent of customers who rated service "superior" for: | = average for all home security companies
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Complaints for ADT Security Services

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Areas Served by ADT Security Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for ADT Security Services

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Consumer from Washington, DC
Jul 12, 2018
We've been using ADT for thirteen years, and the quality of the service has declined over that time. The initial response to an alarm is an automated call. It is like pulling teeth to get ADST to send out a teach; the company seems to prefer phone diagnostics, which wouldn't be bad except for the wide disparity of knowledge among the staff. Once techs do come, they are pleasant, knowledgable, and generally able to resolve issues quickly.
Consumer from Washington, DC
Jul 01, 2018
They installed our system 20 years ago, and except for needing battery changes it has performed flawlessly ever since. But prices keep going up, even though our use of ongoing services is modest to say the least...
Consumer from Great Falls, VA
May 02, 2018
The sales process is a clumsy one, bordering on high-pressure.

...and 73 more consumer comments for ADT Security Services