ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 556 Ratings

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Complaints for ADT Security Services

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Consumer Comments for ADT Security Services

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Consumer from FALLS CHURCH, VA
Oct 26, 2025
ADT is obviously a well respected and legacy firm. They are very reliable but their equipment is not. Recently, 6 sensors failed simultaneously. They took me through multiple steps on multiple days through a video chat. They reassured me I had "state of the art" equipment and all signals were fine, but they couldn't figure it out and finally sent me new sensors to self install. Their monthly costs have also skyrocketed and are the most expensive in the area. Switching costs are prohibitive for me, so I am locked in.
Consumer from CHEVY CHASE, MD
Aug 11, 2025
Company refused to inspect existing ADT hardware. Technician refused to quote prices for a new system unless we signed a contract first. Final straw was a no-show by yet another technician. Would not recommend.
Consumer from WASHINGTON, DC
May 14, 2025
My alarm system was through Brinks, and ADT bought out Brinks. I have not had issues with my alarm system, and ADT customer service is great. It is expensive though.

...and 163 more consumer comments for ADT Security Services