ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 554 Ratings

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Complaints for ADT Security Services

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Areas Served by ADT Security Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for ADT Security Services

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Consumer from Washington, DC
Nov 29, 2022
I have been a client of ADT for a couple of decades. The quality of services has declined significantly over the last four years. They are severely understaffed, and staff lack training. Initially it was primarily the office staff that didn't know what they were doing. But during the last visit by a technician it was clear that technical staff are also insufficiently trained. It takes 45 minutes or longer to get someone on the phone. And that someone can't resolve any problems. Office staff provide incorrect information. I spent 18 months trying to get them to send me a bill (instead of just informing me I was overdue with my payment). The last issue I had was regarding a faulty motion detector which they claimed needed new batteries. After several calls where I was on hold for 45-50 minutes each, waiting for 10 days for the batteries to arrive and trouble shooting with 3 people, they finally agreed to send someone. The tech who they sent said there was nothing wrong with the sensor. I insisted he change it. He was shocked to find that the new one worked differently (i.e. it worked). I wasted so much time just to get someone to come. Where is the "service" we are paying for?
Consumer from Washington, DC
Oct 24, 2022
Recommending this company because we've been customers for many, many years. However, the company apparently is making it far more difficult for customers to request in-home service calls.
Consumer from Herndon, VA
Oct 14, 2022
Tech support by phone always has 45+ minute wait. Tech support by Chat takes forever as well. They don't respond in a timely manner.

...and 117 more consumer comments for ADT Security Services