Crate & Barrel

4820 Massachusetts Ave NW
Washington, DC 20016 202-364-6100
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Crate & Barrel — 82 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Crate & Barrel

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
90 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

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Consumer from Rockville, MD
Feb 17, 2023
Stand behind products and responsive to correcting problems quickly.
Consumer from Bethesda, MD
Feb 07, 2020
good to work with staff helpful, knowledgeable and pleasant has styles and fabrics we like as usual, time between order and delivery is six weeks they sell only their brand, so variety is a bit limited, but OK for our purposes
Consumer from Chevy Chase, MD
Mar 18, 2018
This store always exceed my expectatoins. The quality and selection of products is good, but the service is excellent. They are committed to helping me select the best products for what I want and need, and any issues i've encountered, they've helped me fix very quickly.

...and 3 more consumer comments for Crate & Barrel