Direct Energy

Boston, MA 02110 800-764-0232

Ratings

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Consumer Ratings for Direct Energy — 8 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Overall quality
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Consumer Comments for Direct Energy

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Consumer from Mansfield, MA
Jul 28, 2025
Not Recommended
I signed up with Direct Energy because the sign-up process was super easy and their customer service reps were actually really helpful and friendly. No issues there. The power stayed on, and billing was always on time. That said, after the first couple of months, I noticed my bill creeping up even though my usage didn’t change. When I looked closer, the rate per kWh was significantly higher than some of the other providers in my area. I ended up switching to a cheaper alternative because I just couldn’t justify the price anymore.
Consumer from Boston, MA
Apr 14, 2024
Recommended
Consumer from Winchester, MA
Feb 07, 2023
Recommended

...and 5 more consumer comments for Direct Energy