Via Services

Name: Via Services
Address: 2124 Baldwin Ave, Crofton, MD, 21114, US
Telephone: 410-451-4104
Rating: 1.5

2124 Baldwin Ave
Crofton, MD 21114 410-451-4104

Checkbook's Top Rating
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192 ratings
60% gave a "superior" overall rating
Compare 64 nearby appliance repair services
"Via Appliance is a travesty of a repair service. All of the negative reviews, below, make perfect sense..."
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Consumer Ratings for Via Services — 192 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance repair services

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Complaints for Via Services

Number of complaints with local government consumer agencies

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Areas Served by Via Services:

Alexandria
Anne Arundel Co.
Arlington Co.
DC–NW
DC–SW
Fairfax Co.
Howard Co.
Loudoun Co.
Montgomery Co.
Prince George's Co.
Prince William Co.

Types of appliances company repairs:

Electric dryers
Electric ranges
Freezers
Garbage disposers
Gas dryers

Gas ranges
Dishwashers
Refrigerators
Washing machines

Consumer Comments for Via Services

Consumer from FAIRFAX, VA
Dec 15, 2025

Via Appliance is a travesty of a repair service. All of the negative reviews, below, make perfect sense once you deal with them. They are an "authorized" repair service for Kitchen Aid and Whirlpool appliances. Kitchen Aid used to be a quality American manufacturer. No more. This specific repair was for a Kitchen Aid dishwasher purchased in August of 2024. It replaced a fine Kitchen Aid model that lasted 12 years - a perfectly reasonable life span. In June of 2025 the soap dispenser door on the new one stopped opening during the wash cycle, meaning a half-dissolved pod always remained in the compartment. Still under warranty, Kitchen Aid designated Via Appliance Repair to come and fix it. This they did. On November 24, 2025, the control panel stopped working. Now outside-of-warranty, I still called Via to fix it. A HUGE mistake! So, first, I had to pay $360 UP FRONT for a one-time repair. Ten days later their technician arrived. BUT NOT TO FIX IT! He just "diagnosed" the problem, which was obvious. The next step was he had to get the repair "approved!!!" He said "It takes about a week." Today it has been 12 days. I have heard nothing. They are impossible to reach. Disconnected phone calls, e-mails not responded to. We have been without a functioning dishwasher for three weeks - and counting. First, Thanksgiving, and now certainly Christmas. Don't use VIA Appliance Repair and don't buy Kitchen Aid products!

Consumer from FAIRFAX, VA
Nov 02, 2025

VIA sent out four different repair techs and never got the ice maker working. Would not send out the same tech. Each time another tech came he said the previous tech was not good and no longer with the company. Only one of the four techs actually ran the refrigerator diagnostics system to "identify" the problem. VIA replaced main control board after one visit. The water stopped dispensing and no ice. Returned to replace the water solenoid but still no water or ice. Gave up with VIA. VIA doesn't perform actual diagnostics of the problem, just replace parts hoping one part will fix the problem.

Consumer from SILVER SPRING, MD
Jul 07, 2025

While several services told me I needed a new dryer, that my present one (circa 1985) couldn't be repair; these guys figured out that all it needed was a new water valve ($95.), plus service call and labor, of course.

...and 41 more consumer comments for Via Services

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Appliance Repair Services

Via Services

Prices for Via Services

Consumer Ratings for Via Services — 192 Ratings

Complaints for Via Services

Areas Served by Via Services:

Types of appliances company repairs:

Consumer Comments for Via Services

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