Via Services

2124 Baldwin Ave
Crofton, MD 21114 410-451-4104
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Prices for Via Services

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Consumer Ratings for Via Services — 125 Ratings

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Percent of customers who rated service "superior" for: | = average for all appliance repair services
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Complaints for Via Services

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Areas Served by Via Services:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NW
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Types of appliances company repairs:

  • Electric dryers
  • Electric ranges
  • Freezers
  • Garbage disposers
  • Gas dryers
  • Gas ranges
  • Dishwashers
  • Refrigerators
  • Washing machines

Consumer Comments for Via Services

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Consumer from Falls Church, VA
Jun 18, 2021
My Kitchenaid refrigerator broke in 3 months & is still not working 10 weeks later. Via promised to send a tech out to diagnose the problem in a week. On the day of the appt. they called & said that it would be another week to see the tech. He diagnosed the problem as the Controller. I waited 7 weeks for Whirlpool to finally send the part. Another tech came out & informed me that the controller was fine. I needed a new compressor. The tech said he could come 2 days later to install the new compressor. I explained to him it had to be in the morning as I was not available after 12. We agreed. I then get a notice from Via saying it will be 2-5 for the appointment. So, I call them again and the customer service rep can’t help me, but the scheduling dept. will call me back. It has been 2 hours, no call back from scheduling. No one at Via seems to care that my refrigerator hasn’t worked for 10 weeks Via provides warranty service for Whirlpool, so I do not know about pricing.
Consumer from Washington, DC
May 10, 2021
They failed to solve the problem on the first visit, and I can't get them to return, or even to respond to my e-mail messages. The best word I can use for them is "unresponsive."
Consumer from Springfield, VA
Feb 17, 2021
Via did warranty work on our KitchenAid dishwasher. The service rep was on time, neat, organized, thorough, quick and polite. Scheduling was amazingly automated and the entire experience was superb!

...and 20 more consumer comments for Via Services