Factor Appliance

Name: Factor Appliance
Address: 451 N Hungerford Dr #119-212, Rockville, MD, 20850, US
Telephone: 301-300-8006
Rating: 4.0

451 N Hungerford Dr #119-212
Rockville, MD 20850 301-300-8006

Checkbook's Top Rating
Quality
Price	NO**

78 ratings
86% gave a "superior" overall rating
Compare 66 nearby appliance repair services
"On a recent visit, the technician told us we did not need any replacement parts for our electric range...."
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Prices for Factor Appliance

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Consumer Ratings for Factor Appliance — 78 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance repair services

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Complaints for Factor Appliance

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Areas Served by Factor Appliance:

Montgomery Co.

Types of appliances company repairs:

Electric dryers
Electric ranges
Freezers
Gas dryers
Gas ranges

Dishwashers
Refrigerators
Washing machines

Consumer Comments for Factor Appliance

Consumer from Rockville, MD
Feb 11, 2024

On a recent visit, the technician told us we did not need any replacement parts for our electric range. We appreciated his honesty.

Consumer from Rockville, MD
Oct 28, 2023

I called Factor Appliance Repair to book an appointment to repair our Samsung refrigerator, which was working fine but displayed a C5 service code alert for more than a week. We booked Factor to come out, because its web site specifically stated it did repairs on Samsung refrigerators. Bottom line -- the tech could not repair it or clear the error code, and he managed to break a piece of a plastic shelf support peg t (and did not mention it to us -- I saw it on the counter and was unsure what it was, so I brought it to his attention; he had no comment and just tossed it in the trash). We were left with a wobbly shelf. He completely misdiagnosed the problem, stating it was a "sealed system leak" and that only Samsung could fix it, especially because it might be covered under one of the warranties. He failed to put the shelves back into the refrigerator, leaving it to us to handle after he left, at which point we ascertained that the broken plastic peg was necessary to stabilize a shelf. I called Samsung and booked an appointment for them to come out, and during the one week wait time, the C5 code disappeared and a normal digital display returned. As the refrigerator never stopped working, it was simply a question of clearing the code alert, which Factor was unable to do. The $80 service fee was not waived nor refunded to me, even though Factor's web site ways the $80 fee is waived if customer agrees to have the appliance fixed. Since they couldn't fix or clear the digital code alert, or determine any underlying problem (and also misdiagnosed the problem), I shouldn't have been charged anything. I cannot recommend Factor Appliance for working on Samsung refrigerators.

Consumer from Bowie, MD
Oct 19, 2023

Great for appliance installation but had to review the actual appliance elsewhere

...and 31 more consumer comments for Factor Appliance

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Appliance Repair Services

Factor Appliance

Prices for Factor Appliance

Consumer Ratings for Factor Appliance — 78 Ratings

Complaints for Factor Appliance

Areas Served by Factor Appliance:

Types of appliances company repairs:

Consumer Comments for Factor Appliance

You won't find anything else like Checkbook

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