Best Buy
1200 Rockville Pike
Rockville, MD 20852 301-984-1479
Rockville, MD 20852 301-984-1479
| Checkbook's Top Rating | |
|---|---|
| Quality | NO |
- 70 ratings
- 42% gave a "superior" overall rating
- Compare 45 nearby computer stores
- "Adequate overall, but I felt there was some slippage in customer service standards"
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Consumer Ratings for Best Buy — 70 Ratings
Percent of customers who rated service "superior" for:
= average for all computer stores
Overall quality
Advice on choice and use of products
Promptness of service
Staff attitudes, atmosphere
Quality of products
Variety of products
Ease of looking at/testing products
Reliability (standing behind products, delivering on time, etc.)
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Computer Stores Articles
How to Choose a Computer or Device
To have something to sell to a wide range of buyers, most manufacturers offer a dizzying array of options (laptops, desktops, tablets, Chromebooks, and 2-in-1 tablet/laptop combos) and several models with a wide range of capabilities and price points. Here’s how to find the right gadget.
Which Computer Stores Offer the Best Advice and Service?
Buy from a store that can advise you on what products will serve you best, how to get started using products, and how to solve problems.
Which Retailers Offer the Lowest Prices for Computers and Devices?
Consumers’ Checkbook’s undercover shoppers collected prices from major online retailers for 34 carefully specified and configured devices. We found that some retailers charge as much as 20 percent more than others for the same products.
More Articles »
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Consumer Comments for Best Buy
Oct 25, 2025
Apr 26, 2025
Apr 13, 2025
...and 19 more consumer comments for Best Buy