Best Buy

1200 Rockville Pike
Rockville, MD 20852 301-984-1479
Checkbook's Top Rating
Quality NO

Consumer Ratings for Best Buy — 96 Ratings

Register here and see full info on Best Buy, FREE.
Percent of customers who rated service "superior" for: | = average for all computer stores
Overall quality what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Promptness of service what is this?
?
?%    
Staff attitudes, atmosphere what is this?
?
?%    
Quality of products what is this?
?
?%    
Variety of products what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Reliability (standing behind products, delivering on time, etc.) what is this?
?
?%    

Consumer Comments for Best Buy

Register here and see full info on Best Buy, FREE.
Consumer from Potomac, MD
Jun 12, 2021
From big purchases in the past to a small one today, i have learned two things that distinguish Best Buy from its two main big-box competitors. First, their floor staff is not on Commission and is happy to help anyone who comes in, whether they talked to someone else first or not. Second, when something big needs to be installed, they do it in house while others subcontract it out. It makes a BIG difference, Many of the big complaints about competitors involve problems with installation and getting it fixed properly. And as a non-techy from the last century, I have always gotten advice i consider to be reliable.
Consumer from Arlington, VA
Jan 31, 2021
Decent store, be prepared for some of the staff to think they're doing you a favor by showing up to work (pre-pandemic).
Consumer from Rockville, MD
Aug 23, 2020
Always an adventure, and a pleasure, shopping at Best Buy. Have consistently received great, highly knowledgeable, customer service!

...and 18 more consumer comments for Best Buy