Best Buy

1200 Rockville Pike
Rockville, MD 20852 301-984-1479
Checkbook's Top Rating
Quality NO

Consumer Ratings for Best Buy — 114 Ratings

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Consumer Comments for Best Buy

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Consumer from ROCKVILLE, MD
Apr 26, 2025
Under investigation by the Maryland Attorney General. When you buy an expensive item online the website intentionally looses your password so you have to create a new login and therefore HAVE NO RECEIPT TO RETURN A PRODUCT. HAPPENED TO US AT LANGLEY 9 TIMES OVER 10 YEARS. ALSO THERE ARE FAKE REVIEWS, WE KNOW FOR CERTAIN. FAKE GOOD REVIEWS. WE SPENT$50,000 AND THE WEBSITE LOST OUR PASSWORD AND THEREFORE WE COULD NOT RETURN ANY CHRISTMAS GIFTS. THEY DON'T EVEN READ OUR LETTERS FROM LEGAL DEPARTMENT. THEY REPLY BACK THAT THEY WILL REPAIR AN UNOPENED BOX WHEN WE WANT TO RETURN A PERFECT ITEM A COUPLE DAYS AFTER CHRISTMAS. THE WEBSITE IS FRAUDULENT AND ALSO ALL BOTS.
Consumer from BETHESDA, MD
Apr 13, 2025
I had difficulty processing paying for my computer. I went thru about 3 separate payment methods. The machinery in the store wouldn't work.
Consumer from BETHESDA, MD
Oct 26, 2024
This store sold us a computer and loaded it up, but forgot to include audio in the package. Inexcusable!

...and 18 more consumer comments for Best Buy