Hamiltons Sofa Gallery

11711 Parklawn Dr #D
Rockville, MD 20852 301-881-3900
Checkbook's Top Rating
Quality NO

Consumer Ratings for Hamiltons Sofa Gallery — 61 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Hamiltons Sofa Gallery

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
25%

Consumer Comments for Hamiltons Sofa Gallery

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Consumer from POTOMAC, MD
Sep 30, 2026
Hamilton's carries lovely, high-quality furniture, but you need patience and their communication is lousy. We ordered two chairs and a sofa, and were told it would take 3 months. We checked in after 4 months, not in yet. At 6 months they allowed that two items were in (had been in?) and they were waiting on one more. At no point did they make any effort to keep us updated or offer to deliver the items that were in their warehouse. Once the sale is made, they can't be bothered. Oh, we did have a problem with one chair and they were quick to get a repair person out. So that was good.
Consumer from Bethesda, MD
Jul 25, 2020
We've made a number of purchases at Hamilton's over the year, including a sofa, rug, and recliner. The staff can be hit and miss, but overall we've been happy with the service, the prices, and the selection. We've checked out stores all over town, but keep coming back to Hamilton's.
Consumer from SILVER SPRING, MD
Jan 15, 2018
Worst retail experience ever. Ordered two pricey chairs; promised 4-6 week delivery turned into over three months. This company believes customers should solve problems for the sales staff. For example, "I'll fax the release to the warehouse. You call them in an hour to see if they got it". I did; no release, no delivery. Customer service number infrequently answered and NEVER returned messages. Shop elsewhere.

...and 2 more consumer comments for Hamiltons Sofa Gallery