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Radial Tire

9101 Brookville Rd
Silver Spring, MD 20910 301-585-2740

Ratings

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Consumer Ratings for Radial Tire — 265 Ratings

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Percent of customers who rated service "superior" for:
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for Radial Tire

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Consumer from SILVER SPRING, MD
Jul 27, 2026
Recommended
Consumer from WASHINGTON, DC
Jul 22, 2026
Not Recommended
Radial Tire gets so many great ratings and I was excited to use them, but I was SO disappointed by the very long wait times, inattention to detail, and their unprofessional sloppiness and lack of communication. I called the day before and asked if they can check the TPMS sensors when I get new tires. They said yes and to come in when they open at 9am. I arrived before 9am and the place was already open and the waiting room half-full. Apparently they open earlier for return customers. I bought four new tires, had them balanced, and asked for an alignment. They had some difficulty with the alignment and by the time I checked out it was 3:30pm - 7-1/2 hours!!! I saw my TPMS light was on and asked if they checked the TPMS sensors and they said "no, you should have asked for that when we prepared the work order." That's pretty unprofessional - first, this should be automatic with new tires and my TMPS warning light lit up on the dash. It only takes about 10 seconds per wheel for them to check with their TPMS scanner. Second, if its an option and not automatic, and a good idea when getting new tires, shouldn't they ask me if I want this done? Also, they overfilled every tire to 38 pounds when the label on my car specs them 32 pounds. Unprofessional. I had to come back a few days later for them to scan the TPMS sensors with their scan tool (they told me to come in at 8:30am) and I waited while they replaced two sensors. When they finished the work I noticed they had removed wheel weights that they had put on the wheels when the tires were balanced. I asked them why didn't rebalance the tires and they gave me a long story that they didn't need weights because they moved the tire on the rim so the tires would be balanced without weights and they told me "customers don't understand this." I don't believe them because they certainly added weights when I paid for the balancing! I noticed that they didn't replace replace one of the valve stem caps and they said "oh yeah, I got distracted and forgot to do that." I also noticed that they inflated one tire to 25psi and another tire to 58psi. Apparently their employees don't care about doing good work. My experience was they were entirely unprofessional and did a poor job, and they wasted my time. All they are interested in is slapping on new tires, and they don't even do this quickly. Maybe I saved $5 or $10 per tire but next time I will use a professional garage that cares about doing a good job - particularly when I am spending a lot of money on a new set of tires.
Consumer from TAKOMA PARK, MD
May 12, 2026
Recommended
Our TPMS monitor indicated a problem with a sensor. They knew exactly what I needed and replaced a sensor on the rear tire. The first come, first serve wasn't a problem. I called ahead to see if they had time and they said yes. Very professional.

...and 262 more consumer comments for Radial Tire

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