Kramer & Sons

8805 Cooper Rd
Alexandria, VA 22309703-360-6400
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
Price NO**

Prices for Kramer & Sons

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Consumer Ratings for Kramer & Sons — 91 Ratings

Percent of customers who rated service "superior" for: | = average for all plumbers
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Complaints for Kramer & Sons

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Does company do sewer clearing work? Yes

Areas Served by Kramer & Sons:

  • Alexandria
  • Anne Arundel Co.
  • Fairfax Co.
  • Prince William Co.

Consumer Comments for Kramer & Sons

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Consumer from Alexandria, VA
Oct 18, 2018
I was promised an expert in tankless water heater (I had a few leaks from it this winter) and someone to do a routine fall boiler tune up. The guy that came was pleasant with a good personality, but it was clear that he was no expert. He opened up the water heater and said he could not see an active leak so he can't determine what is causing it. Also, he told me he's not an HVAC guy and that I would need to call back for another visit (and another service charge) by their HVAC specialist for the boiler. As far as the leak goes, he advised me to call back next time I saw the leak. And to try to schedule the HVAC on the same day the leak is active so I can knock off both at once. I asked what if they leak stops by the time they get me on the schedule, and he just shrugged and said it would be tough then.

After a few minutes of this I realized they are interested in getting that service charge and not interested in repairing anything. Or maybe they just can't and hope to get you to install a new one. Takeaway from this company: very low service call charge not worth it in the case of boilers or tankless water heater. They don't know what they're doing.
Consumer from Alexandria, VA
Oct 10, 2018
My last service call minimum charge was $190, plus time. I live a few miles from the shop. Very disappointing, as I'm a long term customer, but won't remain one at that price.
Consumer from Alexandria, VA
Sep 24, 2018
They did a good job initially. But just after a year (slightly after 1 year warranty period), the work they did needed to be fixed. They quoted an absurd price, which was 3 times what others quoted!

...and 20 more consumer comments for Kramer & Sons

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