Costco

1200 S Fern St
Arlington, VA 22202703-413-2324

Ratings

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Consumer Ratings for Costco — 123 Ratings

Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for Costco

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Consumer from Arlington, VA
Oct 09, 2019
Recommended
I bought 4 Michelin defender tires in 7/2018, 1 developed a slow leak, Costco said it was an unrepairable leak, and they'd order the tire. They did, called me the next day the tire was in, alerted me to come early (be in line before they open at 9) so I arrived at 8:20, was first in line, really nice staff answered all my questions, gave me advice about getting lug nut torque checked and other things. really excellent service. These tire and admin staff clearly really care about their jobs and the customers. HAPPY!
Consumer from Alexandria, VA
Oct 02, 2019
Not Recommended
Costco will not honor tire warranty on four Michelin tires even though I produced paper copies of all alignments, tire balancing, and tire rotations within the stated time frame and within the mileage limit. After refusing to honor the tire warranty, I understood the Manager to say he would call "District" office to verify his decision and then call me. I never received a call from him or anyone else at this Costco. I called him three times within the next month and he choose not to return my call.
Consumer from Arlington, VA
Sep 28, 2019
Not Recommended
I came on time for a 3:15 pm appt. they said it would take 1 hr 20 min. 2 hrs later they still haven’t started. And they refuse to put the new tires on the front of my front wheel drive car.

...and 111 more consumer comments for Costco

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