DSN Pest Management

9667-D Main St
Fairfax, VA 22031703-764-2120
Checkbook's Top Rating (Checkbook's top rating)
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Consumer Ratings for DSN Pest Management — 47 Ratings

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Complaints for DSN Pest Management

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Areas Served by DSN Pest Management:

  • Alexandria
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Pests company treats:

  • Ants
  • Bees, wasps, or hornets
  • Cockroaches
  • Mice
  • Mosquitoes
  • Rats
  • Termites

Consumer Comments for DSN Pest Management

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Consumer from MC LEAN, VA
Mar 01, 2018
DSN has gone out of business and is now American Pest out of Fulton MD. This review is for the firm when it was independent.
Consumer from WASHINGTON, DC
Dec 12, 2017
Despite good ratings on Checkbook, Noble was hands down the worst service provider I've dealt with in years. I hired David Noble to deal with a rat problem. Having rats inside is very stressful and needs to be handled ASAP. Hiring Noble was worse than a waste of time.

Rats multiply quickly, so Noble's failure after TWO MONTHS to eliminate the problem resulted in a much more serious one - many more rats. The next exterminator had solved the problem within 7-10 days, much to my relief!! The two months that David was "on the job" were increasingly stressful as rats became increasingly fearless, boldly pulling insulation from the crawl space to build a nest behind the dishwasher! Finally it got so bad that a rat ran right past me -- in an upstairs room.

On his first visit David explained he does not look for and close entry points because he believes it's not worth the effort as it's "impossible" to find them all. Rather, he puts poison bait stations inside and outside the house - bait stations you can easily buy yourself. While the previous company I'd used did a thorough inspection to locate and seal entry points, I figured Noble must know what he was doing. Wrong! During the 2 months David was "on the job," he came to my home 4 times. A rat was killed in a snap trap right after his first visit - the only progress he made. He offered to put poison powder inside. I explained I didn't want rats to die in inaccessible locations inside the house, but he said it wasn't a problem and that if they did, the smell would only last a few days. SERIOUSLY?!

Additionally, I felt David (who's the owner and the only one who provided service) was dismissive and condescending. A week or two after he started, I told him that my dog kept barking at the same spots at dishwasher and the kitchen baseboard for 10+ minutes at a time, which was new behavior. I was fairly certain this meant there were rats behind these spots. His reply? "I can't help what your dog does, he could be barking for many reasons besides a rat." I should have cut my losses right then, but hesitated because I'd agreed to an annual service agreement and had prepaid for the first 3 months. Had he bothered to pull out the dishwasher, he would have seen the rat's nest.

David continued to "gaslight" me - making me wonder whether I was imagining things - and insisting he saw no sign of rats. One night I accidentally left bird seed in a closed plastic bag on the table, and the next morning discovered rats had gotten into it. David came and admonished me for leaving food out -- I repeated that it was an oversight but that I was glad I'd forgotten since it proved the rats were still around, like I had been telling him for some time. Luckily, right when I had given up on him 2 months in and was going to cancel our quarterly contract, he quit and gave me a refund. He said "it was obvious he was not going to be able to satisfy me" - as if I were demanding, whereas he had completely failed to handle the rat problem. Better than nothing but I would have MUCH preferred if he'd done the job and kept the money. The 2 months we lost while David dickered around allowed the rats to multiply big time so the problem got much worse on David's watch, not better.

His last visit is telling - he had finally agreed to look for entry points in the crawl space, which is where critters had entered the house about 5 years before, but all he did was move a rat trap from inside to the outside crawl space. I told him that the point of hiring him was to do things I couldn't easily do myself, such as move a trap. At that point, he said that he believed he couldn't satisfy me and would refund what I had paid.

Not only did he not eradicate the rats I had when he first came (the poison bait in the bait boxes was untouched) but they multiplied dramatically over 2 months. I later learned that rats have babies every 3 weeks. Wikipedia says,"The gestation period is only 21 days, and litters can number up to 14, although seven is common. They reach sexual maturity in about five weeks." So David's method actually allowed them to have three litters, meaning for each pair of rats when he started, there should be between 21-42 babies, plus their babies, two months later.

If you've read this far, you get the point - don't hire Noble for critters like rats, mice, bats etc. He may be fine for ants or crickets, etc but for them he uses glue traps which is the cruelest option. The pest company I hired immediately after David quit was his opposite - effective, proactive and knowledgeable. First they pulled out the dishwasher (my dog had been barking at the baseboard) to discover rats had started to nest in the space behind. David didn't, though it was an easy and obvious first step. The new company called a handyman who removed (and replaced) part of the kitchen baseboards, locating and closing THREE large holes. Not hard to find, you just have to look. The dog was right all along.
Consumer from ARLINGTON, VA
Jun 24, 2017
The owner of the company came out to give a free estimate of what was needed to make my rental house insect-free for the new tenants. He was superb. He gave detailed advice about the exact type of ants invading the home. He found that their nests were actually in the garage. He explained that the insecticides used were regulated by the government and would only last about 3 months. He showed me holes in my basement wall which needed to be stuffed with steel wool. His prices are a bit higher than average. However, if someone is prepared to pay for quality work, I would definitely recommend DSN.

...and 12 more consumer comments for DSN Pest Management

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