Macy's

11700 Fair Oaks Mall
Fairfax, VA 22033 703-591-3900
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Macy's — 21 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Macy's

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
Varies
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Macy's

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Consumer from Vienna, VA
Mar 11, 2024
We looked at many places for a couch and they had just what we needed. Very pleased.
Consumer from Vienna, VA
May 09, 2023
The very expensive bedset that they recommended and had delivered to us did not work out, as they should have known that it would not, and had to be returned.
Consumer from FAIRFAX, VA
Apr 16, 2017
We bought a bedroom suite for an elderly parent and the bed frame was cracked upon delivery. We were dealing with a third party to get a replacement part and re-install. Besides the furniture being over-priced and made from Indonesian rainforest wood, made in China, and delivered by two guys who tried to hide the broken frame and ask for a signature on a pre-completed customer survey. Don't be a sucker for all of the Macy furniture adds like me.

...and 1 more consumer comment for Macy's