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The Cleaning Authority

2981 Prosperity Ave
Fairfax, VA 22031 703-532-0010 Business Website
Checkbook's Top Rating
Quality NO
Price No Data

Prices

Checkbook's price comparison score what is this?
No Data

Consumer Ratings — 47 Ratings

Percent of customers who rated service "superior" for: | = average for all housecleaners
Doing work properly what is this?
53%
Starting and completing work promptly what is this?
76%
Letting you know cost early what is this?
84%
Neatness of work what is this?
59%
Overall quality what is this?
47%
Overall quality: percent who rated company "adequate" or "superior" what is this?
89%

Complaints

Number of complaints with local government consumer agencies and (complaint rate) what is this?
No complaints
Number of complaints with BBB and (complaint rate) what is this?
No complaints

Current BBB report

Areas Served :

  • Alexandria
  • Arlington Co.
  • Fairfax Co.

Consumer Comments

Previous Comments Page 1 of 1 Next Comments
Consumer from Falls Church, VA
Nov 14, 2023
We have used for several years. The two gals do a nice job and generally arrive at the same time and generally finish in an hour. I do question the amount of time spent given the amount of money paid bi-weekly including a tip. I have not used any other entity so difficult to rate on price.
Consumer from Annandale, VA
May 18, 2022
We have used The Cleaning Authority for years. They do a good job cleaning and have products that smell great. They also work around our dogs, which is a plus. The only thing I would suggest is that they change their mopping water more frequently as our entire house is hardwood or tile and using the same bucket of water is not enough for effective cleaning.
Consumer from Falls Church, VA
Jan 23, 2022
we have used them for years; love the staff; never had an issue of something missing or broken
Consumer from Arlington, VA
Oct 20, 2021
I sincerely appreciate how hard these cleaning teams work, which is why I had overlooked a couple of very minor issues over the past couple of months. During our recent cleaning there was significant damage to a floor tile. We were home when it happened, but didn't realize there was damage until after they had left. Upon reaching out to the company I was essentially called a liar and that they had never broken or damaged anything in our home. The multiple instances of damaged items without the courtesy of being told, along with the response when we did reach out, is why we will no longer be using this service.
Consumer from Annandale, VA
Apr 25, 2021
Even when cleaning area is targeted for special attention pretty slap-dash job. Very responsive if something needs to be addressed. Will come back and do touch up work. We were having a recurring problem and they sent supervisor and worked it out.
Consumer from Arlington, VA
May 10, 2020
The cleaners could be a bit more careful. They’ve broken things and chipped the paint with their vacuum on their backs
Consumer from Annandale, VA
Jan 18, 2020
They have broken a couple of small items but always paid for the damage
Consumer from GERMANTOWN, MD
Sep 17, 2016
We have recently started with them, and we are pleased so far. They are a little pricey, but the are delivering a high quality service.
Consumer from VIENNA, VA
Sep 20, 2013
We seem to get lots of trainees and more breakage than is reasonable
Consumer from FALLS CHURCH, VA
Aug 26, 2013
They promote extra cleaning of various areas on a rotating basis, which sounds like a great idea. But, over time, (or depending on which crew comes) the cleaning of all areas seems about the same. (The dust on top of the window frames, or the awkwardly paced cobwebs, etc., are not really addressed during the special rotation.) Their "standard" areas are cleaned adequately each visit. The price is good, which is why I stay with them.

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