Firestone Complete Auto Care

6699-F Springfield Mall
Springfield, VA 22150703-349-7482



Consumer Comments for Firestone Complete Auto Care

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Consumer from Annandale, VA
Nov 07, 2017
Consumer from ALEXANDRIA, VA
Jan 09, 2016
Consumer from Alexandria, VA
Jan 05, 2016
I've had tires from TireRack delivered to and installed by this Firestone. Both times the price was as quoted by TireRack. Was always treated as a good customer would expect even though the tires were purchased elsewhere. It did seem as though having an appointment was not necessarily very important. After making an appointment online it was almost like it didn't matter and that they would take whoever showed up first. The work was always done professionally and I watched particularly to see if a torque wrench was used to provide final torque check to lug nuts (it was). A 2nd car went in for tires which included required TPMS service. I also watched to see if the TPMS was actually serviced. It was. The old units were removed and new, boxed units were installed. Again a torque wrench was used to apply final lug nut torque. And while waiting, I overheard the manager on the phone offer a disgruntled customer his entire money back for a job done many miles ago that the customer said developed an issue. The manager showed more patience that I could ever imagine.

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