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Brookdale Olney

2611 Olney Sandy Spring Rd
Olney, MD 20832 301-570-2611

Ratings

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Consumer Ratings for Brookdale Olney — 10 Ratings

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Consumer Comments for Brookdale Olney

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Consumer from Washington, DC area
Jul 04, 2025
Not Recommended
Extremely Disappointed – Unprofessional Experience I’ve been a salon owner and licensed stylist for 35 years, and I’m still actively working in the industry. While visiting my son in Olney, Maryland, I decided on a whim to get a haircut at Bubbles. After a brief consultation with the stylist—whose name management later refused to provide—I chose to get a trim. I clearly asked for one inch off. Instead, the stylist immediately started at the front and chopped off more than two inches without verifying the length or discussing it with me. When I asked her to stop, it was already too late. The result was an uneven, poorly executed cut that was much shorter than what I requested—especially in the front. The next day, I returned to the salon and showed the manager the damage. Rather than taking accountability, she made excuses for the stylist and told me there was nothing wrong with my hair—which was completely unacceptable. She also refused to give me the stylist's name or the contact information for headquarters. Her response was, "If you want it, you can look it up yourself." Unbelievable. As a professional in this field for over three decades, I can confidently say this experience was completely unprofessional on every level—from the stylist’s technique to the manager’s dismissive attitude. I would not recommend this salon to anyone who values quality service and accountability.
Consumer from ARLINGTON, VA
May 22, 2025
Recommended
Consumer from ARLINGTON, VA
Feb 28, 2025
Recommended
I really like the staff in this facility, and feel pretty good about the care provided. My observation is they suffer some from staff shortages. But staff I have encountered really seem to care about the residents and are good at what they do.

...and 7 more consumer comments for Brookdale Olney

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