All Aspects Waterproofing

8735 Bollman Pl #H
Savage, MD 20763 301-776-4420

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Consumer Ratings for All Aspects Waterproofing — 25 Ratings

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Consumer Comments for All Aspects Waterproofing

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Consumer from Silver Spring, MD
Sep 03, 2020
Not Recommended
I researched before signing a contract and believed All Aspects (AA) to be a reputable company. Verdict is out on that in my mind now but in any event, my experience with them was unacceptable and unprofessional. Salesman came out to assess the situation and really did a good job selling AA. He talked about how their work is covered by a dry basement certificate backed up by the state of MD and Montgomery County. When I tried to research and confirm, he backed off that statement saying that they would provide a certificate that is sometimes required by lenders. Much different than what he talked up in person which should have been a huge red flag. Back to the in person sales call, the salesman eventually advised that I needed to add a drainage system with two sump pumps to the basement. During the in person walk through, I mentioned that I would be finishing the basement and he said "great, I will include taking the "waffle board" up near ground level then since it will be covered." When we walked around the exterior to talk about where the sump pumps would drain, I specifically said that I wanted them to come out the front and have the drainage run down to the curb. He originally balked at the idea and again invoked Montgomery County saying that they sometimes rejected requests to drain to the street. I pressed the topic and said that I had already received a few other estimates and that no one else mentioned any issues running drainage to the curb. The salesman then agreed that it could be done and that he would include in the scope of work. I asked if I needed to call Ms. Utility and he said, "nah, they use school kids and our guys are much better." I believed we were in sync and he said he would send the contract the next day. When he didn't, I pressed him and he sent it. When I demoed the walls before their arrival, I found some damage and followed up with the sales person on how best to repair - No reply. I called the office and got answers and patched the bad cinder block with structural concrete so believed I was ready for their arrival. The day work was to start, the crew pulls in and while doing the walk through with the foreman, surprise, surprise there are issues because the contract did not detail the promises made by the salesman - Namely the extra waffle board and running the drain to the street. The office manager calls me while I hear the foreman talking to the salesman on the phone. The foreman has the speaker phone on and I clearly hear the salesman disparaging me while the crew is in my house - Extremely unprofessional. Whether it was an honest misunderstanding or a deliberate bait and switch attempt, I am not sure. Regardless, they were not prepared to deliver what the salesman sold me so I agreed with the office manager to just part ways at that point. She agreed to refund my deposit so no harm no foul other than a huge waste of time. I happily went with another company that I will review shortly but I would not recommend AA based on my experience. Should you consider them, make sure you take the sales pitch with a grain of salt and take detailed notes that you make sure are transferred to the contract.
Consumer from Arlington, VA
Apr 24, 2019
Not Recommended
There were several missteps along the way, but they came back and fixed them. However the exterior drain design was inadequate. I paid $2000 extra to have them come back and extend the pipe under the lawn to drain into the street. It took two men 2.5 hours. So although the initial price was reasonable, the extra money for 2.5 hours plus cost of PVC materials was high.
Consumer from Annandale, VA
Oct 09, 2018
Recommended
We had some water seepage between the walls and floors during heavy/prolonged rain. All Aspects staff were outstanding from evaluating the problem to remediating it. Installed an interior french drain with sump pump. It's been 3 years and we've no issues. Recommend them highly.

...and 22 more consumer comments for All Aspects Waterproofing