Francis J Collins Funeral Home

500 University Blvd W
Silver Spring, MD 20901301-593-9500
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Consumer Ratings for Francis J Collins Funeral Home — 195 Ratings

Percent of customers who rated service "superior" for: | = average for all funeral homes
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Consumer Comments for Francis J Collins Funeral Home

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Consumer from CHEVY CHASE, MD
Apr 10, 2018
Tactful and calming staff that help you get through a very challenging time.
Consumer from SILVER SPRING, MD
Mar 22, 2017
Made the planning process very simple and quick - able to get in with them very quickly.
Consumer from Washington, DC area
Aug 03, 2016
We just had the funeral mass for my dad a couple of days ago. After the mass, I had forgotten something inside the church and the funeral director from Collins saw me go back into the church and he saw me when I came back out. The funeral director knew exactly who I was as one of three children of the deceased. The parking at the location where the mass was held was somewhat dispersed (which was also known by the funeral director), and when I got back to my car and drove around to the front of the church to join the funeral procession, I arrived to discover it had already left without me! Imagine how it feels to find out your father's funeral procession has left without you in it. When I spoke to the funeral director at the cemetery, his response to me was that it isn't possible to make sure everyone is in the procession. I couldn't believe his response -- he knew me and it was certainly possible for him to make sure I had made it into the procession before leaving. In addition, at least a couple of people remarked to me after the service about how quickly they thought the procession had left. Today, I spoke to the VP of the funeral home who is also a member of the Collins family. He basically had the same response, saying that it isn't possible to make sure everyone is in the procession. If you don't want this experience to happen to you, I strongly suggest you do not use Collins Funeral Home.

...and 12 more consumer comments for Francis J Collins Funeral Home

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