HOM Furniture

4150 Berkshire Ln N
Plymouth, MN 55446 763-744-2888
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for HOM Furniture — 85 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for HOM Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
7 days
Restocking fee what is this?
$0

Consumer Comments for HOM Furniture

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Consumer from Minneapolis, MN
Feb 08, 2024
In summary, Hom Furniture Inc. made many “mistakes,” gave us misinformation, has a 40% material cancellation statement connected to a projected final invoice that should have been reduced significantly. This happened because major work was included in their Primary Estimate, of a new plywood floor to connect two rooms with the same LVT which wasn’t necessary according to their own installer who visited our home to check out what was needed prior to starting the job and told us a reduction between $900-$1700 would happen. And when we asked them to make the changes to the cost suggested by their own employee they wouldn’t! Along with those issues a payment of $1700 we made wasn’t included in their projected final invoice what was owed to them! Further details: They have a two-step process to determine the cost in which I had to sign the (1st step) Permission to Proceed document, indicating I would have to pay a 40% cancellation penalty on materials if I cancelled the order after signing that document. Instead of the estimated $900-$1700 reduction change after the (2nd step) installer came, they offered $370. The reason cited was that the salesman made a mistake in writing down the given square footage of materials needed, although both documents show the same square footage.
Consumer from Minneapolis, MN
Dec 14, 2023
I was not impressed with the service or the knowledge of the salesperson.
Consumer from Champlin, MN
Dec 13, 2023
I didn't buy anything

...and 9 more consumer comments for HOM Furniture