Craftsman Auto Care

7001-A Manchester Blvd
Alexandria, VA 22310703-719-7606
Checkbook's Top Rating (Checkbook's top rating)

Prices for Craftsman Auto Care

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Craftsman Auto Care — 33 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops
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Complaints for Craftsman Auto Care

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Makes serviced:

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Fiat
  • Ford
  • GMC Truck
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Consumer Comments for Craftsman Auto Care

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Consumer from ARLINGTON, VA
Jan 27, 2018
Great customer service – and car repairs!
Consumer from ALEXANDRIA, VA
Jan 24, 2018
High quality and technical work. Very clean shop. Somewhat pricey, but you know exactly what you are getting.
Consumer from ALEXANDRIA, VA
Dec 05, 2017
After 20+ years at another independent shop, I drove my 1999 Acura with 80,000 miles into Craftsman Auto Care, which Checkbook users had recommended for quality and price. I was warmly and courteously greeted, assured that the courtesy inspection would be a good beginning, and decided to book annual service for the following day.

The next morning, I turned the key over to Drew and walked home to wait for news. At noon, I received an e-mail with a link to my inspection report: 38 items on eight pages, checked green (mostly), yellow and RED. I was concentrating on the reds when another e-mail popped up, the itemized parts and labor costs for recommended actions, and the phone rang -- Drew asking how to proceed. I had read enough to be able to say, take recommended actions except on battery replacement, which I'd decide later and call back.

Then I settled in to review the inspection(s) -- and the cost. About the cost, I'll tell you two things: (1) it was considerably higher than I had anticipated and (2) you'll have to keep reading to learn how I came to appreciate it as good value.

About the inspections? Comprehensive. If you aren't interested in more, you can just read the names of the items and the one-sentence summaries. If you want more, there are you-tube style videos for many of the items, short and informative. For the items where there was something to see, the technician had taken a picture to show what was described in the notes. I could see oil oozing around the rim of the pan, evidence of the leaking coolant, and the meter reading of the battery test.

Looking more closely at the photo of the battery meter reading, I could see that the current CCR rating at 391 was well above the 41% level where replacement would be important, but that was at a shop temperature of 69 degrees and winter is approaching. I turned to Consumer Reports and found that the top-rated battery, for technical factors+cost, was sold by WalMart -- except that it was out of stock, nationwide. The battery which would be installed by Craftsman was an Interstate battery, also recommended by Consumer Reports. I called the shop and asked to have the battery replaced.

I called the shop again at 5 to ask when I could expect to pick up the car. John, the manager, said the technician was finishing up. I said I had some questions and asked if I could come in sooner. John said he'd be delighted, so back I went. John really was delighted that I had questions, delighted to explain, delighted to take me into the shop to see the leaking coolant hoses, and to meet Vernon, who had spent the day working on the car.

The rest of the story. The reception area is really comfortable, WiFi included. The shop is clean, well-lighted, well laid out, well-equipped, opened a year ago after expanding an existing shop area into the former beauty salon next door (which is why the technician stations sport designer mirrors). I was pleased to see the surfaces around my engine compartment covered with protective cloths and protective covers over the driver's seat and floor area. I was reassured that everyone I met and saw seemed really pleased to be working there. I asked about parts, as after-market can be iffy, and John said they aim for original equipment specifications -- or better.

Conclusion? There's more to my story, but I hope I've included enough to make clear that I hope Craftsman Auto Care does well, because I look forward to returning as long as I own a car that needs service. Neither of us, car or I, have ever been treated better.

...and 9 more consumer comments for Craftsman Auto Care