Craftsman Auto Care

7001 Manchester Blvd #A
Alexandria, VA 22310 703-719-7606
Checkbook's Top Rating
Quality NO
Price NO

Prices for Craftsman Auto Care

Checkbook's price comparison score what is this?
?
Hourly labor rate for major mechanical repairs
?

Consumer Ratings for Craftsman Auto Care — 56 Ratings

Register here and see full info on Craftsman Auto Care, FREE.
Percent of customers who rated service "superior" for: | = average for all auto repair shops
Doing work properly what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    
Advice on service options and costs what is this?
?
?%    
Overall quality what is this?
?
?%    
Overall quality: percent who rated shop "adequate" or "superior" what is this?
?
?%    

Complaints for Craftsman Auto Care

Number of complaints with local government consumer agencies and (complaint rate) what is this?
?
Number of complaints with BBB and (complaint rate) what is this?
?

Makes serviced:

  • Acura
  • Alfa Romeo
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge/Ram
  • Fiat
  • Ford
  • Genesis
  • GMC
  • Honda
  • Hyundai
  • Infiniti
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Rivian
  • Saab
  • Subaru
  • Tesla
  • Toyota
  • Volkswagen
  • Volvo

Consumer Comments for Craftsman Auto Care

Register here and see full info on Craftsman Auto Care, FREE.
Consumer from CHANTILLY, VA
Sep 03, 2025
This review is for the Craftsmen location in Chantilly. I have taken my old van here a few times for things my regular mechanic does not do (safety inspection, tires, alignment). The location is convenient, staff is friendly and they are upfront with work to be done and what they charge. They do a comprehensive check (whether you want it or not) then send photos and a list of things to be 'aware' of (but strikes fear in those of us with older vehicles). This time around there was a list of things to repair to pass my safety inspection this included replacing the power steering pump and steering rack (very costly items). I declined to have them do the repairs, (especially since I had the rack replaced two years ago) and went to my mechanic which made the repairs at a fraction of the cost (nothing wrong with the pump or rack). While they did not scam me they also didn't bother to pinpoint and identify the problem instead they suggested the faster option of replacing entire assembly (whether necessary or not) and passing on the cost to me. Part swapping instead of repair, I guess its more cost effective for business too bad for the consumer. Although the staff is friendly and helpful, be mindful of the extent of suggested repairs. A second opinion may be worth it if you want to save $ on potential repairs that may not actually be required in full.
Consumer from ALEXANDRIA, VA
Aug 29, 2025
Convenient service, easy to park, comfortable waiting room and knowledgeable staff. They offer shop to home service for customers and recommend services without being pushy.
Consumer from FAIRFAX, VA
Sep 16, 2024
Very thorough in estimating all problems with the car. Took pictures and gave written estimates on fixing all areas that needed repairs. They worked with me only to do repairs that would safely get me back on the road since I am on a fixed income and couldn't afford to do all repairs simultaneously. Prices seemed high but the honesty and straightforward estimates can't be beat and the problems were fixed the first time.

...and 20 more consumer comments for Craftsman Auto Care