Here are a few basic steps to follow in dealing with whatever shop you choose—

  • If possible, discuss the job directly with the repairperson so that he or she knows what level of quality you expect and you know what level of quality the shop promises to deliver.
  • Discuss the pros and cons of different materials. Higher-quality leather or rubber might more than double the life of the shoes compared to lower grades and not cost much more. But a lower grade may be sufficient, depending on how long you want the shoes to last.
  • If you want anything other than basic resoling or re-heeling, put it in writing. This gives the shop a memory refresher when it gets around to the job. If the shop sends work out, this is the best way to communicate your desires to the person who actually performs the work.
  • Get a repair ticket that designates the price in writing.
  • Check the shoes carefully when you get them back. If possible, try them on in the shop. If the quality is not what you expected, insist that the shop make the shoes right or refund your money.
  • Pay by credit card. The federal Fair Credit Billing Act and the policies of credit card issuers allow you to refuse payment for unsatisfactory work. Getting a refund of repair costs will be of little consolation if the shop loses your shoes or ruins them, but something is better than nothing.