Best Buy

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Consumer Ratings for Best Buy — 3928 Ratings

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Consumer Comments for Best Buy

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Consumer from WASHINGTON, DC
Nov 12, 2025
This year I had to replace a range that was installed when my grandparents purchased the home in 1970. The model I selected was in stock and thanks to their excellent technicians was installed in less than a day—including installing a gas line from the furnace to the new range!
Consumer from WASHINGTON, DC
Oct 20, 2025
Prefer using mom-and-pop stores but sometimes this place has a better product and price...
Consumer from CHANTILLY, VA
Mar 06, 2025
We went to five stores looking for a dishwasher. We initially chose Lowe's. Delivery was a mess. The dishwasher was supposedly found defective the morning of the install. Lowe's forgot to order another dishwasher for us. Best Buy was a totally different positive experience. The sales rep, Iqbal, was pleasant and helpful. The installation process was great. The Best Buy website had a prep checklist to ensure everything would be a successful install. Questions included a parking spot nearby for the installer. Very smart. The star was Rich, the installer. The install was flawless. Rich said he had installed over 30,000 dishwashers. He knew what he was doing. He showed us how the previous install was messed up and showed us how he would ensure we would not have the same problem. Rich was a craftsperson. The only flaw was that Best Buy had an old phone number for me in its database. I thought the number was corrected but it was not. Confirm install details when you are in the store and after you leave.

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