Services We Rate Services we rate   Auto Services Healthcare Providers Home Services Financial Services Pet Care Stores Travel & Leisure Washington, DC area
Consumers Checkbook

Auto Services

Healthcare Providers

Home Care

Financial

Personal Services

Pet Care

Stores

Consumers Checkbook

Ratings & Advice

Buying a New Car

Consumers Checkbook

Popular

Doctors

Dentists

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings

Advice

Services we rate
Checkbook Logo

Bettar Appliance

10503 Wheatley St
Kensington, MD 20895301-949-2500
Checkbook's Top Rating (Checkbook's top rating)
Quality
Price NO

Prices for Bettar Appliance

Checkbook's price comparison score what is this?
?

Consumer Ratings for Bettar Appliance — 43 Ratings

Register here and see full info on Bettar Appliance, FREE.
Percent of customers who rated service "superior" for: | = average for all appliance stores
Overall quality what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Promptness of service what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Quality of products what is this?
?
?%    
Variety of products what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Reliability what is this?
?
?%    

Consumer Comments for Bettar Appliance

Register here and see full info on Bettar Appliance, FREE.
Consumer from Rockville, MD
Feb 23, 2020
Had them come to assess a gas stove that was working 70% of the time. The worked replaced a device that was old. Soon thereafter, we turn on the stove to only have it make a weird noise. Suddenly the worked said that I could not use the stove at all. Did the worker put in the wrong device? After working with the I went from having a stove working 70% of the time to not working at all. This has caused undo frustration and annoyance in my life. Won't use them again.
Consumer from Chevy Chase, MD
Feb 14, 2019
Bettar's Kensington, MD showroom, bland as some pristine Scandinavian bathhouse, exudes integrity and soft sell. Without even a real storefront, you have to hike up an exterior staircase just to enter a showroom with baby blue walls lined with white kitchen appliances. The room was barren of decorative hype--posters and displays hawking Bettar's various brands like KitchenAid, Whirlpool, GE and SpeedQueen. It was barren, too, of sales staff until five or ten minutes after my arrival when the saleswoman appeared. I needed a washer and dryer to replace 30-year-old GE's. She explained the virtues and drawbacks of each and forthrightly spelled out what we would spend: $2,060 plus $123.60 for the sales tax, or $2,183.60, for twin Speed Queens I selected and their five-year warranty, their delivery and installation and hauling away the GE's, plus Bettar's own servicing. The price was in the ball park of other dealers. The contract allowed for added charges, unknowable in the showroom, if, upon delivery, the installers determined a need for new cords or a vent. When they arrived, five days after I stopped in the showroom and one day ahead of schedule, they were quick, competent, neat and amiable. I'm wary of touting a business without caveats. But what you see at Bettar is what you get, without haggling, harassment, pressure or special "deals." We trust them. Two years ago we bought a KitchenAid dishwasher there. We have been fully satisfied with it and with Bettar's servicing. We'll be back.
Consumer from Bethesda, MD
Nov 05, 2018
Went to their office Nov. 1 knowing the washer/dryer set I wanted and got a quote, ordered it,and the salesman said it would likely be available to deliver Nov.5/6. I called Nov. 3 to check the status and no one called back. Again I called Bettar Nov. 5, they informed me delivery would be Nov.6 - Nov. 12. I asked if there was any way to accelerate the date as their warehouse is in Baltimore (I am in Bethesda). Calling back, the salesman then informed me in fact the order could not be processed at all, due to backorder of the product at the factory (Whirlpool). So their incompetence means I wasted a full week of time with a nonfunctioning dryer in the meantime. It is simply inconceivable to me that the information on the backorder was not immediately available on someone's computer screen as soon as I put in the order. I got the impression that Bettar really did not care at all about customer service for its sales division.

...and 7 more consumer comments for Bettar Appliance

You won't find anything else like Checkbook

  • Nonprofit and independent
  • Takes no advertising or referral fees
  • Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
  • Thousands of undercover price comparisons
  • Complaint counts from local consumer agencies and attorney general offices

Appliance Stores Articles

Where to Buy Appliances

Finding the right appliance, buying it, and getting it delivered and installed without hassles can be an aggravating experience. Fortunately, some area stores serve their customers well, and you don’t have to pay more to get this kind of treatment.

Read More »

How to Get the Best Deal on an Appliance

You want sound buying advice, careful and prompt delivery, and a trouble-free install—but you don’t want to pay a steep price for them. Fortunately, you don’t have to.

Read More »

Kitchen Appliance Trends

Kitchen appliances continue to evolve due to new tech and changing styles—and because manufacturers and retailers need reasons to convince you to replace perfectly functional units.

Read More »

Should You Buy Appliances Online?

Buying appliances online doesn’t always produce significant savings, particularly when you add in installation costs. Along with a possible lack of a price advantage, buying appliances online presents several other disadvantages.

Read More »

Are Appliance Extended Warranties Worth It?

If you’re a regular Checkbook reader, you already know where we stand on extended warranties (also referred to as “protection plans”).

Read More »

Avoiding Common Headaches When Buying Appliances

The following tips will help you avoid the most common appliance-buying pitfalls.

Read More »

Does It Pay to Buy an Energy Efficient Appliance?

“Is your refrigerator running?” is no longer the question. Instead, it’s “How much energy is it using?”

Read More »

More Articles »

Related Content