Applianceland

We recently bought a new washer and dryer from Applianceland in Rockville. We were pleased with the advice about model and brand. But on checkout, we wreren’t told we needed an electric plug for the dryer and a new exhaust hose. Worse, my hsband and I (wrongly) thought we were getting installation as well. Fortunately, in reading about the products before delivery, one comment mentioned needing a plug. When I called the store, we realized installation was not included. We were able to change the order and weren’t charged for installation. That was lovely. But then on installation, the installer left a longer piece of exhaust than necessary, and the dryer was then not flush against the wall. We have a small laundry room, so this just wasn’t working.
We should have been asked about the way the dryer door swings—it was on the wrong side for ease of doing the laundry. So we had to call back to get installers back out to cut back the exhaust pipe and move the door. Not a good experience.

also able to order specific brand and model by phone, having it delivered and installed without ever visiting the store

Although the price may be a little higher than at discount appliance stores, Applianceland is my go-to store for appliances because the personnel are so knowledgeable and helpful. Also the installers are Applianceland employees, not subcontractors.