Hamilton's Sofa Gallery

11711 Parklawn Dr #D
Rockville, MD 20852301-881-3900
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Hamilton's Sofa Gallery — 31 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Hamilton's Sofa Gallery

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
Varies
Restocking fee what is this?
25%

Consumer Comments for Hamilton's Sofa Gallery

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Consumer from SILVER SPRING, MD
Jan 15, 2018
Worst retail experience ever. Ordered two pricey chairs; promised 4-6 week delivery turned into over three months. This company believes customers should solve problems for the sales staff. For example, "I'll fax the release to the warehouse. You call them in an hour to see if they got it". I did; no release, no delivery. Customer service number infrequently answered and NEVER returned messages. Shop elsewhere.
Consumer from Gaithersburg, MD
Jul 14, 2017
It's too soon to rate the convertible chair as we're not ready for it to be delivered, but they are ready to deliver it.
Consumer from WASHINGTON, DC
Sep 14, 2016
Took a lot of time to get me what I needed.

...and 3 more consumer comments for Hamilton's Sofa Gallery