Havertys Furniture

1428 Rockville Pike
Rockville, MD 20852301-230-2310
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Havertys Furniture — 70 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Advice on choice and use of products what is this?
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Prices what is this?
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Business Policies for Havertys Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
$0

Consumer Comments for Havertys Furniture

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Consumer from Rockville, MD
Jan 27, 2018
We're still missing a piece of our furniture, but hopefully, we'll hear back soon. They've been very helpful and prompt on everything else.
Consumer from SILVER SPRING, MD
Sep 09, 2017
Having purchased furniture from Haverty's in the past - a leather recliner and loveseat - they were my first choice to buy another recliner. After looking at recliners at the Columbia store, and not seeing quite what I wanted, I ended up purchasing from the Rockville store. From the moment I entered the store right up to placing my order, this was the best furniture purchasing experience I've ever had. The salesman cheerfully greeted me immediately upon entering, and after listening to what I wanted, directed me right away to the recliner that perfectly fit my description. It was the right size and color, and with the pre-Labor Day sale discount, the price was acceptable. Delivery was right on time, even though the delivery truck had a problem. Set-up went smoothly and my recliner looks great and works perfectly. Based on this experience, I would not hesitate to visit this store again for any future furniture purchase.
Consumer from OLNEY, MD
Nov 29, 2013
We bought a beautiful family room set. We are extremely pleased with the product and with Haverty's as a vendor. They did a wonderful job with everything.

...and 10 more consumer comments for Havertys Furniture

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