Bray & Scarff

5715 Lee Hwy
Arlington, VA 22207703-534-2800
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Bray & Scarff — 257 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance stores
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Consumer Comments for Bray & Scarff

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Consumer from Alexandria, VA
Aug 21, 2018
Good service and good price. delivery was prompt. No complaints.
Consumer from Falls Church, VA
Aug 17, 2018
Do not buy an appliance from this store. They use contract employees to deliver products who couldn't care less about the customer. I ordered a washer and dryer. The sales person was very pleasant and told me he would also be my customer service rep until I had problems. He's done nothing but avoid my calls. The washer leaks and the dryer was scratched and the duct work was not installed properly. The dryer was replaced with an inferior vent to the duct and the installation was less than adequate. It doesn't come near the installation instructions of the dryer installation book provided by the manufacturer. Now I have two more appointments where I have to wait around for service people. They will not commit to a time and will supposedly call you the night before to give you a four hour window. This did not happen on either of our experiences so far. Additionally, another installation person has to come out to fix the dryer vent and a repair person has to come out to fix the washer. They will not send one person out to do the job. This is the most unfriendly, unprofessional store I've ever been to and their customer service is the worst.
Consumer from FALLS CHURCH, VA
Jan 21, 2018
The washing machine I wanted was in stock when I went to the store, but when I placed my order a week later, it was no longer in stock and I had to wait two weeks for delivery.

...and 66 more consumer comments for Bray & Scarff