Havertys Furniture

11151 Lee Hwy
Fairfax, VA 22030703-934-0263
Checkbook's Top Rating (Checkbook's top rating)
Quality

Consumer Ratings for Havertys Furniture — 62 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Havertys Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
$0

Consumer Comments for Havertys Furniture

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Consumer from Centreville, VA
May 17, 2018
Helpful staff (no push or oversell) and excellent on-line resources to track delivery date/time. Would shop Haverty again.
Consumer from Annandale, VA
Jan 05, 2016
We are very pleased with our new couch. Staff support was very helpful. Delivery and installation timely and efficient.
Consumer from CENTREVILLE, VA
Nov 30, 2014
Bought a coffee table at store; pointed to several scratch areas on display model and was told my order would be from manufacturer; however wasn't advised that there would be several areas where there are 10-12 "dots" or indentations in the wood; when questioned after table arrived, was told these were intentional to make the wood appear "old" or antique; too much trouble to send it back, but should have been advised up front.

...and 10 more consumer comments for Havertys Furniture