Havertys Furniture

11151 Lee Hwy
Fairfax, VA 22030 703-934-0263
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Havertys Furniture — 120 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Havertys Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
$0

Consumer Comments for Havertys Furniture

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Consumer from Centreville, VA
Dec 10, 2022
They seem to be one of the few places we have been able to get furniture that is not over-sized and can fit in a townhouse or smaller room. On the occasions that we have had warranty work done, they have either fixed or replaced the furniture with no hassles.
Consumer from Centreville, VA
Nov 27, 2021
I had bought furniture from Haverty's before, so when I needed to find a particular type of chair for my mother, I visited Haverty's and found exactly what we needed. Unfortunately my mother's health took a sudden downturn only a few days later, but they were nothing but gracious and helpful in processing a refund. I will use them again in the future.
Consumer from Annandale, VA
Apr 25, 2021
Chair we looked at had a gouge in it and rip. Really weird that it was still on the floor but because of the pandemic I guess pickings are slim. Salesperson seemed like they just wanted it to be quitting time. Didn't recommend or show any other chairs. Good refund policy though!

...and 12 more consumer comments for Havertys Furniture