Hamilton's Sofa Gallery

5857 Leesburg Pike #B
Falls Church, VA 22041 703-820-8000
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Hamilton's Sofa Gallery — 56 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Hamilton's Sofa Gallery

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
Varies
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
Varies
Restocking fee what is this?
25%

Consumer Comments for Hamilton's Sofa Gallery

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Consumer from Alexandria, VA
Jan 08, 2024
The $5000 sofa I bought from them is extremely poorly constructed. Cushions don't align, backs are at various angles. Seams aren't straight. I wanted them to take it back. No dice. They sent out a technician who said flat out that he couldn't fix all the problems. They are offering store credit but I want a refund. Currently working with my credit card company to get it partially charged back. I've never written a totally negative review before...but stay away from these people!
Consumer from Chevy Chase, MD
Jul 19, 2023
Hamilton's in Rockville told me I'd get my purchases delivery in 2-3 weeks. When they failed to make that goal, they told me they're not responsible for delivery times. Three weeks later, their deliveryman, Marcelo, had me rearrange my schedule to receive the purchases, then canceled out at the last minute, saying it was raining. Raining?! Crummy excuse from a crummy operation. Avoid them.
Consumer from Washington, DC
Apr 04, 2020
Staff member helpful in recommending product to meet need. Product delivered when told it would be. Very satisfied.

...and 8 more consumer comments for Hamilton's Sofa Gallery