Value City Furniture

2500 Prince William Pkwy
Woodbridge, VA 22192703-492-4500
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Value City Furniture — 13 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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?%    
Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Value City Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Repair services available for case pieces and/or upholstered furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Full payment required at time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
7 days
Restocking fee what is this?
$0

Consumer Comments for Value City Furniture

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Consumer from ALEXANDRIA, VA
Sep 19, 2013
Recently we found ourselves (finally) pushed to the decision time to buy some furniture for our guest room! We had recently purchased a new mattress along with a bed frame but had never had any decent side tables. I was happy to shop online & compare photographs so as to match the style of the bed frame & make sure the measurements fit. I found the 2 pieces I wanted & wanted to order for store pick up. I ended up having to call the store to do so - no problem really except that they told us it would be available after x-time (basically afternoon) on that Wednesday. Fine until hubby (with truck & usually very prompt) couldn't make it down that day & called to tell them he would be there the next day. They told him they "would make an exception since he called" - what this actually meant was if the pieces were not picked up the day the store told us they would be available the they would have been returned to the warehouse - DESPITE being paid for & NOT notifying customers of this "little detail"!!! That's a big oversight IMHO - what if hubby had made the special trip & shown up the following day to find his pre-ordered & paid for merchandise had been sent back to the warehouse? I know - WWIII would have broken out! Despite this faux pas I do like the fact that the furniture is SOLID wood & came preassembled - the only thing we had to do to the side tables were screwing in the legs!
Consumer from DUMFRIES, VA
Aug 16, 2013
Value City Furniture is a lower end company. The staff is friendly and helpful, but I felt like I was at a car lot and being hounded by sales persons when I only wanted to look around.
Consumer from Washington, DC area
Nov 07, 2010
Delivery was prompt and on time. Product has been great since.

...and 2 more consumer comments for Value City Furniture