Crate & Barrel

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality

Consumer Ratings for Crate & Barrel — 126 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
Register here and see full info on Crate & Barrel, FREE.
Overall quality what is this?
?
?%    
Promptness of service what is this?
?
?%    
Reliability what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Prices what is this?
?
?%    

Business Policies for Crate & Barrel

Register here and see full info on Crate & Barrel, FREE.
Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
90 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

Register here and see full info on Crate & Barrel, FREE.
Consumer from VIENNA, VA
Aug 26, 2018
This place has good service and plenty of furniture to choose from.
Consumer from Chevy Chase, MD
Mar 18, 2018
This store always exceed my expectatoins. The quality and selection of products is good, but the service is excellent. They are committed to helping me select the best products for what I want and need, and any issues i've encountered, they've helped me fix very quickly.
Consumer from WASHINGTON, DC
Feb 24, 2018
Quality furniture, great advice and service. A reliable place to shop for furniture for every room.

...and 17 more consumer comments for Crate & Barrel