IKEA

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for IKEA — 199 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for IKEA

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Full payment required at time of purchase
Return time period for special-order items (in original condition) what is this?
365 days
Restocking fee what is this?
$0
Return time period for in-stock items (in original condition) what is this?
365 days
Restocking fee what is this?
$0

Consumer Comments for IKEA

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Consumer from Alexandria, VA
Oct 16, 2018
In general I am very happy with Ikea products and do not hesitate to buy them. Their style and quality, even though inexpensive, is excellent. The personnel at the store were very knowledgeable and helpful in helping me select the pieces I wanted. The wordless instructions can be somewhat daunting. My main problem with Ikea was that I had lot of trouble negotiating the website when trying to place the order for the pieces that i wanted. Calling in for assistance was also very difficult...difficult to get someone to talk to. Once I did contact a live human being, they were very helpful.
Consumer from Silver Spring, MD
Jan 31, 2018
IKEA's furniture isn't forever-furniture, but the variety and prices can't be beat.
Consumer from Herndon, VA
Jan 27, 2018
I love being able to wander through the store and check out items without being hassled by salespeople. You do have to be careful to check out the quality of individual items, though - some items clearly won't last a year.

...and 16 more consumer comments for IKEA