Pottery Barn

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Pottery Barn — 28 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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?%    
Staff attitudes/atmosphere what is this?
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?%    
Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Pottery Barn

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Full payment required at time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$0

Consumer Comments for Pottery Barn

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Consumer from WASHINGTON, DC
May 05, 2017
I had a horrible experience with a special order item -- delivery months after promised, and multiple changes of delivery date in between. Eventually, I was given a 10% discount off the purchase price, and fortunately the delay wasn't critical, just annoying. In future, I'll be wary of special orders from this company. Have not had similar problems with in stock items.
Consumer from BETHESDA, MD
Oct 21, 2013
We had multiple problems but PB always stood behind their products and made things right in the end through adjustments or replacements.
Consumer from FALLS CHURCH, VA
Nov 28, 2011
Love PB! Returns are hassle-free. Great variety of merchandise. Wonderful website and their catalogues are awesome. They even put things on sale. Some of their items are catalog-only; it would be great if they would at least have one floor model and/or fabric samples. That way you could test the comfort of a chair, see the actual color of a fabric, etc.

...and 1 more consumer comments for Pottery Barn

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