Macy's

7125 Democracy Blvd
Bethesda, MD 20817301-469-6800
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Macy's — 26 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Macy's

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Has an online gallery/catalog
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Macy's

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Consumer from ROCKVILLE, MD
Jul 18, 2017
We bought an outdoor dining set from this store. The salesman was very helpful at customizing our order. Prices for the quality were excellent. Delivery and setup also was very good. One seat cushion was missing from our delivery, but customer service had it shipped immediately and UPS delivered it the next day. Very pleased with our shopping experience here.
Consumer from SILVER SPRING, MD
Apr 14, 2017
Excellent service with special order oriental-style rug. Good selection to view in store, very competitive price.
Consumer from SILVER SPRING, MD
Aug 20, 2013
The store's furniture warranty isn't worth the paper it's printed on. Avoid this store.
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