Home Depot
Germantown, MD 20876 301-515-7944
| Checkbook's Top Rating | |
|---|---|
| Quality | NO |
| Price | NO |
- 44 ratings
- 42% gave a "superior" overall rating
- - Prices 3% lower than average
- Compare 93 nearby appliance stores
- "Replaced GE stove with GE glasstop stove. Store staff was helpful and price was good with an additional..."
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Prices for Home Depot
Consumer Ratings for Home Depot — 44 Ratings
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Appliance Stores Articles
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Don’t Buy Extended Warranites for Appliances
If you’re a regular Checkbook reader, you already know where we stand on extended warranties (also referred to as “protection plans”).
Avoiding Common Headaches When Buying Appliances
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Considering Energy Efficiency When Shopping for Appliances
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Consumer Comments for Home Depot
Jan 29, 2024
Jan 16, 2021
Sep 17, 2018
Sales transaction was easy and smooth. The sales person and Appliance Department Manager were helpful and responsive.
Those were the good aspects.
Now for the less satisfying and frustrating aspects of purchasing durable appliances.
There ends up being too many layers of responsibility and less emphasis on accountability.
Home Depot's role is basically, make the sale.
All appliances are handled by a warehouse operated by GE. So if there is a problem, Home Depot has little to no responsibility. GE warehouse assumes responsibility of damage along with the Delivery service. Of course the Delivery is done by a third party contractor. You have 3 layers to deal with each with limited roles and responsibilities. Note, Home Depot does not have(own or control) a warehouse of appliances. The warehouse is owned by GE. Hint, another layer. This GE warehouse handles ALL the brands, LG, GE, Maytag, Whirlpool, etc. In my case, it took three attempt to get delivered a washing machine that was not damaged. I send the damaged washers back. Each time you send an appliance back it takes at lease a week to get a new one and get on the delivery schedule. So we waited at least three weeks without a washer. Do Inspect appliance before delivery truck leaves; once you sign for it, the appliance is yours. Next time, I will look for a retailer that has more control over the process end to end.
...and 3 more consumer comments for Home Depot