Home Depot

21010 Frederick Rd
Germantown, MD 20876301-515-7944
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Consumer Ratings for Home Depot — 34 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance stores
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Consumer Comments for Home Depot

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Consumer from Gaithersburg, MD
Sep 17, 2018
Purchased a high efficiency washing machine in May.
Sales transaction was easy and smooth. The sales person and Appliance Department Manager were helpful and responsive.
Those were the good aspects.
Now for the less satisfying and frustrating aspects of purchasing durable appliances.
There ends up being too many layers of responsibility and less emphasis on accountability.
Home Depot's role is basically, make the sale.
All appliances are handled by a warehouse operated by GE. So if there is a problem, Home Depot has little to no responsibility. GE warehouse assumes responsibility of damage along with the Delivery service. Of course the Delivery is done by a third party contractor. You have 3 layers to deal with each with limited roles and responsibilities. Note, Home Depot does not have(own or control) a warehouse of appliances. The warehouse is owned by GE. Hint, another layer. This GE warehouse handles ALL the brands, LG, GE, Maytag, Whirlpool, etc. In my case, it took three attempt to get delivered a washing machine that was not damaged. I send the damaged washers back. Each time you send an appliance back it takes at lease a week to get a new one and get on the delivery schedule. So we waited at least three weeks without a washer. Do Inspect appliance before delivery truck leaves; once you sign for it, the appliance is yours. Next time, I will look for a retailer that has more control over the process end to end.
Consumer from DAMASCUS, MD
Jan 05, 2014
We ordered a range because they told us it was in stock. It never arrived on the agreed delivery day. They never called to tell us that. This happened again on a second occasion. After repeated delays of over a month, we ordered from another provider. Absolutely awful service.
Consumer from GERMANTOWN, MD
Sep 16, 2013
Purchased a washer and a dryer. Had researched and knew what I wanted. They had it - went over the features with me. Delivery and Installation were on time and all of the products were tested - and the features explained before they left. Very good service.

...and 2 more consumer comments for Home Depot