Marlo Furniture

13450 Baltimore Ave
Laurel, MD 20707301-419-3400
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Marlo Furniture — 21 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Marlo Furniture

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Special services and payment policies
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Has an online gallery/catalog
  • Website offers room designer software
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
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Return time period for in-stock items (in original condition) what is this?
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Consumer Comments for Marlo Furniture

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Consumer from COLLEGE PARK, MD
Aug 19, 2014
7-14-14 - We went to Marlo's in Laural, MD on 7-4-14 to check out some Leather Sofa's.We found a set that we really liked, it was The Hutcherson collection and was marked at $4,299.95 just for the sofa. Their sale price was $1,999.95 & $1,979.95 for the loveseat. We all know that furniture has a huge mark up. We spoke to the manager and agreed to drop the price to $1,600 for each. On 7-6-14 I found another furniture store with the exact same set for $2,295.95. Throw in the Coffee table, 2 end tables and a pair of lamps their price came to $2989.95 plus $100.00 white glove delivery.

I went back to Marlo and spoke to the assistant manager. I showed him the print out of all the items and asked if they could throw in all the tables and lamps at the $3,200.00 that I already paid. His respond was, this isn't the same furniture. I pointed out that it was because the SKU #'s matched 2110035. He said he wouldn't do anything and if I ordered from this place I would regret it. He continue to rant at how this would be a mistake & I just cut him off and demanded my money back.

The next day I spoke to the store manager and he said he would only lower the price to the employee pricing but wouldn't do anything else. I called the corporate office and they never even called back or anything.

We'll never go back to Marlo's again!

PS. I ordered the furniture from the other store and received everything in prefect condition. It was also the exact same furniture at Marlo.

If you go, get the SKU # and look online. I guarantee that you'll find it majorly cheaper then what Marlo is asking for.
Consumer from NEW CARROLLTON, MD
Aug 02, 2011
Bought a breakfront. Was delivered broken. Send back. Next time delivered a partial breakfront. Cancelled order and had to go to store and wait 1 1/2 hr to get credited. Lousy service - junk furniture - untrained help.