La-Z-Boy Home Furnishings & Decor

5060 Nicholson Ln
Rockville, MD 20852 301-770-1658
Checkbook's Top Rating
Quality NO

Consumer Ratings for La-Z-Boy Home Furnishings & Decor — 80 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for La-Z-Boy Home Furnishings & Decor

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
30%

Consumer Comments for La-Z-Boy Home Furnishings & Decor

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Consumer from OLNEY, MD
Oct 30, 2026
First off, let me state - I am of sunny disposition and am a low maintenance-type consumer. This comes from my own multi-decade career in retail sales/sales mgt./customer service. We made a large 4 piece purchase (appx. $10k) in July ‘22 - two motorized recliner-couches, a manual recliner loveseat and a leather manual recliner. 3 pieces were delivered 5 mos. later in December, but 1 not till January (my tv room couch had supposedly had been “mishandled” during shipping and one arm section was broken and needed repair). Apparently, La-Z-Boy furniture *used to be* well built, but our items are junk. Google it. Within 4-5 months, the leather recliner’s furniture tacks on the rear of the chair started pulling out. A repair visit fix lasted about one week; this chair seldom gets sat in based on its spot in the room. The service tech said there was nothing else that could really be done…basically? “just gonna have to live with it”. next - the tv room damaged/repaired motorized couch has always sounded somewhat creaky and not solid on one side. My bad for not complaining quickly. But we had purchased a 5-year warranty, and therefore I didn’t feel my procrastination would be punished. Then, this year 2026? the couch’s center seat top back cushion had internally collapsed, as if there were no stuffing or filling inside….nobody ever sits there! I finally acted 2 weeks ago, mid Oct.’26. I went into the store for customer service/problem resolving. I had photos of the cushion problem and was expecting some TLC. Instead, I was treated as if I was an annoyance and was constantly verbally cut off in what I was trying to state. The mgr even initially claimed I had no warranty on the couch in question…he was in a rush to be done w/me (store was deserted), & hadn’t scrolled down his screen far enough; next step - he was more interested in shoving a sheet of paper @ me w/the third-party company’s info that covers their warranty then in answering my questions. And of course, upon contacting the third-party company? They turned me down upon evaluating my photos/verbal description of problems; they communicated back via email that I hadn’t reported my problems in a timely fashion. Apparently, 5 years does NOT equal 5 years in all circumstances. (delivery Dec.’22. & Jan.’23) In sum: beautiful store with a huge variety of products to evaluate. Thumbs up! 👍…but beauty is only skin deep. The quality of both the after-the-sale experience and the actual furniture in our home? Describing them as merely poor would be paying them a compliment..never again, La-z-boy. And the warranty coverage is a total waste of money - “looking to turn u down.” Make purchases here at your own peril, you’ve been warned. R& M Lilley, Montg. Cty MD
Consumer from SILVER SPRING, MD
May 21, 2026
Salespeople at this location were great to work with. Answered all my questions and helped me find something at a great price with no pressure to look at other options that I didn't need. Purchase and delivery experiences were great!
Consumer from North Potomac, MD
Oct 29, 2023
Did not stand behind after market support.

...and 4 more consumer comments for La-Z-Boy Home Furnishings & Decor