Bassett Home Furnishings

1150 Rockville Pike
Rockvillle, MD 20852 301-545-5560
Checkbook's Top Rating
Quality NO

Checkbook Summary of What It Sells ?

Consumer Ratings for Bassett Home Furnishings — 17 Ratings

Register here and see full info on Bassett Home Furnishings, FREE.
Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
?
?%    
Promptness of service what is this?
?
?%    
Reliability what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Prices what is this?
?
?%    

Business Policies for Bassett Home Furnishings

Register here and see full info on Bassett Home Furnishings, FREE.
Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Delivers furniture
  • In-home interior design services available
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website offers room designer software
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns

Consumer Comments for Bassett Home Furnishings

Register here and see full info on Bassett Home Furnishings, FREE.
Consumer from Gaithersburg, MD
Jan 19, 2022
In a pandemic, custom furniture orders were challenged. Even though warned that delivery would take 16-20 weeks, we were not prepared for a 6-month wait. The company was ready to deliver at 16 weeks and we made arrangements for their arrival but just before delivery date, they called to say part of the sectional was not manufactured properly and would have to be re-made but they would deliver the part that was OK. We declined and were ready to wait for the complete order. The problem was that they could not give us any expectation about how long that would take. E-mail and phone calls were answered but with no information available. Finally, 5 months after purchase, they said they would put a "RUSH" on the order but it still could take another 16 weeks! Bottom line: order was delivered one month later. Quality of the furniture is excellent and we are pleased with the purchase but not happy with the service after purchase.