La-Z-Boy Furniture Galleries

Name: La-Z-Boy Furniture Galleries
Address: 6003 Kingstowne Village Pkwy, Alexandria, VA, 22315, US
Telephone: 703-971-5065
Rating: 1.5

6003 Kingstowne Village Pkwy
Alexandria, VA 22315 703-971-5065

Checkbook's Top Rating
Quality	NO

106 ratings
59% gave a "superior" overall rating
Compare 75 nearby furniture stores
"Ordered a 2 chairs in early September 2020. Supposed to arrive in December. Now they say will get until..."
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Checkbook Summary of What It Sells ?

Consumer Ratings for La-Z-Boy Furniture Galleries — 106 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores

Overall quality what is this?

Promptness of service what is this?

Reliability what is this?

Advice on choice and use of products what is this?

Staff attitudes/atmosphere what is this?

Ease of looking at/testing products what is this?

Prices

Business Policies for La-Z-Boy Furniture Galleries

Special services and payment policies

Choice of upholstery fabrics for most sofas
Orders for furniture displayed in showroom usually can be fulfilled within two weeks
Delivers furniture
In-home interior design services available
Repair services available for case pieces and/or upholstered furniture
Soil and stain treatment for upholstered furniture upon request
Has an online gallery/catalog
Website offers room designer software
Website lists prices for most items
Customers can order directly from store’s website

Store's payment policy for furniture that is special ordered

Down payment required

Return time period for special-order items (in original condition) what is this?

No returns

Restocking fee what is this?

No returns

Return time period for in-stock items (in original condition) what is this?

3 days

Restocking fee what is this?

30%

Consumer Comments for La-Z-Boy Furniture Galleries

Consumer from Alexandria, VA
Jan 28, 2021

Ordered a 2 chairs in early September 2020. Supposed to arrive in December. Now they say will get until end of March 2021.

Consumer from Alexandria, VA
Sep 12, 2019

Store Manager was extremely helpful, not pushy.

Consumer from Arlington, VA
Aug 23, 2019

Armrest/headrest covers were out of stock requiring a separate shipment from the lounge chair I purchased. I asked if they could mail them to me when they were ready. I was assured that mailing was possible. Several weeks passed without hearing from the store so I called for a status update. I was told that they had were ready to be shipped to the store and I would be notified when ready for pickup. I emphasized that it was not convenient for me to return to the store and requested mailing to my home and was told that could be done. I waited more than a week and called for a status update and was told they had just been shipped from the factory and would be in the store for pickup in two days. I again asked for mailing to my home and again was told that could be done. Finally, after several more weeks they finally arrived at my home. I might do business with Lay-Z-Boy in the future but it will not be at that store.

...and 8 more consumer comments for La-Z-Boy Furniture Galleries

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