Crate & Barrel

2800 Clarendon Blvd
Arlington, VA 22201 703-890-2300
Checkbook's Top Rating
Quality

Consumer Ratings for Crate & Barrel — 38 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Crate & Barrel

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Website offers room designer software
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

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Consumer from Arlington, VA
Mar 20, 2025
Still good products but a an alarming high price
Consumer from ARLINGTON, VA
Jul 06, 2017
Very pleased with the design selection. Custom furniture was delayed a bit beyond initial estimate. Quality varies and prices can be somewhat high.
Consumer from ARLINGTON, VA
Dec 14, 2013
Much more expensive than other stores, although quality seems good; takes forever to deliver

...and 1 more consumer comment for Crate & Barrel