Apple Store

All locations combined
Checkbook's Top Rating
Quality NO

Consumer Ratings for Apple Store — 1241 Ratings

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Percent of customers who rated service "superior" for: | = average for all computer repair shops
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Consumer Comments for Apple Store

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Consumer from Arlington, MA
Jul 28, 2022
Broke my otter box and didn’t warn me to remove it before coming to store.
Consumer from Allston, MA
Oct 24, 2018
I got a free assessment of my phone at the Genius Bar at the Solomon Pond Mall Apple Store. I was greeted warmly when I came in and they saw me sans appointment. I had to wait a half hour, but I was hungry, so we spent the time in the food court. They fixed the problem for free--it was a known software issue, and I've been satisfied with my iPhone 5S ever since.
Consumer from Acton, MA
Jan 26, 2018
I am really rating Apple's phone support here. The support is as good as it gets. I am not a novice with Apple computers and some of my problems were somewhat involved. I have talked to different support agents. They were all knowledgeable and stayed with the problems as long as it took. I never felt rushed.

...and 1 more consumer comment for Apple Store