Eastside Subaru

Name: Eastside Subaru
Address: 11803 NE 116th St, Kirkland, WA, 98034, US
Telephone: 425-820-8993
Rating: 3.0

11803 NE 116th St
Kirkland, WA 98034 425-820-8993

Checkbook's Top Rating
Quality	NO
Price	No Data

43 ratings
74% gave a "superior" overall rating
Compare 330 nearby auto repair shops
"Great experience. They got me in quick and fixed my car the same day."
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Prices for Eastside Subaru

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Eastside Subaru — 43 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

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Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Eastside Subaru

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Current BBB report

Makes serviced:

Subaru

Makes serviced under manufacturers' new-car warranties:

Subaru

Consumer Comments for Eastside Subaru

Consumer from Kenmore, WA
Nov 04, 2025

Great experience. They got me in quick and fixed my car the same day.

Consumer from SEATTLE, WA
Apr 02, 2024

Eastside has been my go to service agency 99% since I bought my 2011 Outback from them new. They have always, until my last encounter with them, been excellent with their service from initial contact for routine maintenance to repair to invoicing and delivery of car. My last encounter was for what I thought was going to be a simple replacement of one tire pressure sensor. Not to be. They recommended all 4 sensors for replacement at a cost that not only sent me into sticker shock, but sent me immediately to my local mechanic who is great with Subarus. He said that he does not do sensor replacement. Back to Eastside who then told me that they did not have the sensors in stock, that there was a shortage and it would be a week to get them from the East Coast because none were available on the entire West Coast. When the sensors arrived a few days later, the work took an entire day to complete. My research indicated that the work could have been done in less than 4 hours. Kudos to Eastside for recognizing the troublesome situation and providing a deep discount on the total bill. I still recommend their work, but their prices are outrageous. If you have the money go to them, but if you can find quality work at a local mechanic, especially after the warrantees lapse, go there first.

Consumer from Bellevue, WA
Aug 03, 2023

My wife brought her Impreza here for a 60,000 mile service. She had called a couple of Subaru dealers for quotes and Eastside was the lowest. Mistake. They performed a portion of the items on the 60,000 service list, then presented her with a new quote for more than $7,000 for additional work they said was needed, including another $400 to complete the 60,000 mile service that they had quoted her previously. They made a lame excuse for the low-ball quote that was clearly a matter of disrespect for her as a woman, thinking she would fall for it. She did not. she took the car to a couple of additional shops where she got some of the inspections done for free and where she found that most of the work the dealer had recommended was not necessary. They had clearly lied to her about "oil leaks" and about the brake measurement. We will follow up with the authorities on this.

...and 7 more consumer comments for Eastside Subaru

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